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Title Author: Jeff Vahrenwald
ID 11709
Date October 6, 2025
Title The Case for Better New Hire Training
Url https://www.vistio.io/blog/the-case-for-better-new-hire-training/
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Summary Too many companies treat new hire training as an unavoidable cost center. In reality, it’s one of the biggest untapped opportunities for ROI in the entire employee lifecycle.
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Image Url https://www.vistio.io/wp-content/uploads/2025/10/the-case-for-better-new-hire-training-150x150.jpg
ID 11706
Date October 6, 2025
Title Why “Boring but Thorough” Doesn’t Work in Training
Url https://www.vistio.io/blog/why-boring-but-thorough-doesnt-work-in-training/
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Summary Trainers may disagree about the whether engagement during agent training is necessary to retain good agents. The truth is that engagement isn’t about entertaining people. It’s about activating them.
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Image Url https://www.vistio.io/wp-content/uploads/2025/10/why-boring-but-thorough-doesnt-work-in-training-150x150.jpg
ID 11703
Date October 6, 2025
Title Why New Hire Agents Leave Before They Even Begin
Url https://www.vistio.io/blog/why-new-hire-agents-leave-before-they-even-begin/
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Summary Most onboarding programs focus on the logistics of the job. But what those programs often miss is the single most powerful predictor of early retention: belonging.
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Image Url https://www.vistio.io/wp-content/uploads/2025/10/why-new-hire-agents-leave-before-they-even-begin-150x150.jpg
ID 11701
Date September 30, 2025
Title Why 1:1 Mentorship Beats Slide Decks
Url https://www.vistio.io/blog/why-11-mentorship-beats-slide-decks/
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Summary For decades, contact center training has leaned heavily on presentations, modules, and slide decks. But anyone who’s worked the floor knows that real learning happens shoulder-to-shoulder, not screen-to-screen.
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/a-business-person-holding-up-a-lantern-on-a-dark-path-leading-a-slightly-younger-business-person-do-150x150.jpeg
ID 11696
Date September 22, 2025
Title Retiring the Myth of the All-Powerful AI Agent
Url https://www.vistio.io/blog/retiring-the-myth-of-the-all-powerful-ai-agent/
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Summary The idea of an all-knowing, all-capable AI assistant has fueled a lot of hype. But when it comes to customer-facing service, the dream of a fully autonomous AI agent is still more marketing than reality.
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/retiring-the-myth-of-the-all-powerful-ai-agent-150x150.jpg
ID 11693
Date September 15, 2025
Title Retention Starts in Training — For Employees and Customers
Url https://www.vistio.io/blog/retention-starts-in-training-for-employees-and-customers/
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Summary In contact centers, retention almost always refers to customers. But there’s another side of retention that’s just as important, and often overlooked: keeping your agents.
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/retention-starts-in-training-for-employees-and-customers-150x150.jpg
ID 11689
Date September 8, 2025
Title The Hidden Cost of “Click-Next” Training
Url https://www.vistio.io/blog/the-hidden-cost-of-click-next-training/
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Summary Click-through training looks cheap and easy. In reality, it’s one of the costliest mistakes companies make. On paper, the boxes are checked and everyone’s “certified.” But what did your agents actually learn?
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/the-hidden-cost-of-click-next-training-150x150.jpg
ID 11686
Date September 2, 2025
Title Why Training Has to Change for Gen Z (And Why It Benefits Everyone)
Url https://www.vistio.io/blog/why-training-has-to-change-for-gen-z-and-why-it-benefits-everyone/
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Summary The frustrations people point at Gen Z have existed for every generation. Millennials , Gen X, and Boomers have all sat through endless training that didn’t stick. The problem isn’t generational. It’s structural.
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/why-training-has-to-change-for-gen-z-and-why-it-benefits-everyone-150x150.jpg
ID 11680
Date August 20, 2025
Title The 70:20:10 Learning Model: Coaching at Scale in a Distributed Workforce
Url https://www.vistio.io/blog/the-702010-learning-model-coaching-at-scale-in-a-distributed-workforce/
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Summary In today’s distributed contact centers, coaches can’t rely just on passing conversations or call reviews. The challenge is how you keep social learning alive when your team is rarely in the same room.
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Image Url https://www.vistio.io/wp-content/uploads/2025/04/70-20-10-3-150x150.jpg
ID 11670
Date August 18, 2025
Title Contact Center Training is Moving From the Classroom to the Call Floor
Url https://www.vistio.io/blog/contact-center-training-is-moving-from-the-classroom-to-the-call-floor/
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Summary Traditional classroom training has long been the backbone of contact center onboarding and development. But new data shows that today’s workforce expects training to be built into their daily workflow, not something separate from it.
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Image Url https://www.vistio.io/wp-content/uploads/2025/08/contact-center-training-is-moving-from-the-classroom-to-the-call-floor-150x150.jpg
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