ServiceSim
Like batting practice for your agents.
Vistio’s ServiceSim is an AI-enabled simulated customer that lets your agents practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation.
With ServiceSim, agents can train in a virtual practice environment that bridges the gap between classroom training and the contact center floor. Whether it’s addressing complex product inquiries, handling irate customers, or resolving intricate support issues, ServiceSim can prepare your agents for any type of customer service challenge.
Fight agent attrition

When agents feel empowered and know what to do, they’re happier in their work and they stick around. Don’t believe us? See how much you can save with our ServiceSim ROI calculator.
Just like practicing with real customers—but safer.

Practice with an AI-customer that acts like just the real thing
Replicate the customer side of any interaction with unique conversations that match consumer-level knowledge and are based on personas you create.

Agents apply their training in a safe
Al-based environment
Agents can experience diverse scenarios and learn how to adapt their approach accordingly without upsetting real customers or eroding your brand.

Training managers receive a full transcript of any completed interaction
By reviewing any of the real-life interactions, training managers can adapt training curriculum and know when agents are ready for the real thing.
How it works
ServiceSim is customizable to focus on your industry, scenarios, or product so it helps your agents become experts at handling any type of complex interaction. The result is improved customer service, reduced time to proficiency, and reduced attrition during training.



See ServiceSim in action
Worried that your interactions are too complex for ServiceSim? Here are some examples that show ServiceSim’s range and complexity in different industries and with sophisticated products. But if you still feel your customer interactions are too complex for ServiceSim, get in touch. Most of our clients say that before they start using this application too.
Building ServiceSim: The Power of Augmenting Humans with AI
Gregg Antenen discusses Vistio's innovative approach demonstrates the potential for AI to enhance human performance and learning. ServiceSim stands as a beacon of AI that is not only powerful but practical in real-world scenarios.
Common Questions
Start a 14-day free trial.
Get access to all the ServiceSim features for 14 days. No credit card required.
- Test with as many agents as you want
- Unlimited transactions
- Unlimited customer personas