Get to Know Vistio: An interview with Tom Benton, Head of Operations at Vistio
Tom Benton, Head of Operations here at Vistio, has a unique view on contact center management, technology and processes due to his long career in the...
Healthcare
Vistio is leading-edge customer experience management software that actually solves problems for healthcare exchanges.
Choosing healthcare plans can be confusing for customers and generate a lot of calls, often to new agents in your center. Vistio simplifies and de-risks the call handling process so your callers get trustworthy, efficient service and your agents avoid rework.
Identify the optimal healthcare plans for your customers
Choosing healthcare plans is often complicated and confusing for consumers. Vistio helps your agents better understand which plans will best serve each customer.
Reduce risks during peak call times
During peak times like open enrollment, you need to onboard more agents to handle the call volumes. We help de-risk that process and ensure quality service even with new agents.
Authenticate callers correctly every time
Authentication is critical in healthcare. Vistio helps ensure your agents consistently and effectively satisfy all regulatory and compliance requirements.
Eliminate rework
In healthcare exchanges, duplicate-issue calls can create frustration for your callers and your team. Vistio reduces wasted efforts so your agents can focus on the next new caller.
Improve your reporting
With Vistio, every call is thoroughly and consistently documented regardless of what’s covered. That leads to more accurate and trustworthy reporting.
Vistio: The simple solution to your contact center problems.
Vistio is a contact center technology solution that uses next-best-action guidance and process automation to help agents confidently provide quick and accurate resolution to customer inquiries. It’s not just more technology that will further overwhelm your agents. It’s a unique methodology and technology layer that actually simplifies their work. They get the right information at the right time so they can do their best work every single call, every single day.
Vistio Reporting
You get critical information about what’s happening in your contact center, including key issue identification, advanced data analytics, and opportunities for improvement.
Self-Service Guidance
Vistio helps your agents connect to the larger company (even when they’re working remotely) and provides them quick access to assistance when they need it.
Integrations
Visto integrates with your other technology systems, reducing the time your agents need to spend searching through knowledge bases and other systems.
How Vistio works
Consultation
Our team develops an understanding of the common workflows associated with calls to your contact center and builds next-best-action guidance for your agents.
Implementation
We can implement Vistio in a fraction of the time that other technology solutions take and the time needed from your IT team is just hours, not weeks.
Optimization
Our team works with yours to help optimize your contact center. You’ll see sustainable improvements in your KPIs in just 90 days.
Get started today
Our customers love Vistio.
With Vistio, every call is handled exactly in accordance with our policies and legal requirements and with 100% authentication.
Contact Center Manager
Health Exchange
Our agents can focus their energy on resolving customer issues rather than on searching through our knowledge base.
Contact Center Manager
Health Exchange
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