Our IT team is scheduled 12 months out, so we don’t have the resources to implement another tool. Will that be a problem?
Implementation is done by our team, not yours. We just need access to your subject matter experts—with little to no involvement from your IT team. Our team also handles any integrations you need with existing tools.
Who handles the implementation of Vistio solutions?
We know that internal IT teams are often overloaded, and the last thing you need is another implementation headache. Our AgentHub solution is implemented by our team and we handle all the integration and maintenance for as long as you’re a client—at no extra charge. We just need access to your subject matter experts. We also handle any integrations you need with existing tools. As for ServiceSim, no integration is required!
Doesn't AgentHub do what our existing CRM and knowledge base already do?
CRM is an essential tool for contact centers, and knowledge bases have historically been a helpful resource, but neither one helps agents find the right answer quickly when they’re busy helping a customer. Vistio's AgentHub creates a bridge between your agents and your CRM and eliminates the need for clunky knowledge bases, putting the relevant information in front of the agent exactly when they need it and without them having to look for it.
When can we expect to see results from AgentHub?
AgentHub can make lasting improvements to your metrics in as little as 90 days, saving you money in training and hiring and providing your customers with the best experience possible. Because of increased efficiency and accuracy, faster training, and reduced attrition and headcount made possible with AgentHub, our clients typically see at least a 3x return on their investment in their first year. Click here to calculate your potential ROI with Vistio.
Does AgentHub integrate with my other systems?
Yes. AgentHub integrates with everything from the biggest names in CRM to anything with an API.
How easy is it to change workflows within AgentHub?
It’s as easy as letting us know. Your dedicated Vistio support representative is with you as long as you're a client.
How long until we see results with AgentHub?
In as little as 90 days from purchase, AgentHub can make a significant and lasting impact on your contact center performance.
Won’t an agent assist tool like this make my agents sound scripted and robotic?
AgentHub is designed to make your agents sound more human. When agents aren’t scrambling to find answers, putting customers on hold, or feeling stressed because they don’t know how to proceed, they can focus on delivering the most clear, concise, and friendly service. And because agents are able to develop more personal connections with customers, they can deliver better business outcomes.
My company deals with complex problems requiring lots of expertise in troubleshooting. Can AgentHub still help me?
Yes! Our AgentHub is much more than a simple workflow tool. When you become a client, you’ll get a dedicated Vistio representative who will work closely with you to understand your business and implement an effective solution that can handle even your most complex workflows. And we’ll manage all the changes and optimization, so you’re not left on your own to make the software work for you. After all, it’s not your job to make sure you get the most out of Vistio—it’s ours.
What if we don't have the budget for something like this?
AgentHub can make lasting improvements to your metrics in as little as 90 days, saving you money in training and hiring and providing your customers with the best experience possible. Our clients typically see a 3x return on their investment in Vistio in their first year.
Is AgentHub available in languages other than English?
Si! Oui! Ja! Hai! Shì de! Haan! We can configure Vistio in any language you need.
Does ServiceSim work with voice and chat interactions?
Yes! ServiceSim can type or speak its responses and agents can type or speak in response.
How does the AI know my company's processes?
It doesn’t. ServiceSim only knows the information that a typical customer knows and acts like a typical human. So, for example, it may know that it wants to set up an account and it will know it's name and address, but your agents are responsible for guiding them through the process.
Does ServiceSim only handle fairly simple interactions?
Not at all. We can make any scenario as complex as your typical interactions are. Part of this is done by simple configuration for each scenario but the AI customer can add a lot of complexity on its own. Our customers typically know the scenarios they’d like their agents to practice and they know the typical characteristics of their customers. If we have that information, ServiceSim can allow agents to practice extremely complex interactions
How does ServiceSim match customer-level knowledge, especially if we support a pretty complex product?
We can configure the simulation to respond however it “chooses” to make for more varied and realistic responses and we can also have precise control over particular aspects of the interaction to dictate the customer’s sentiment or to pose very specific and targeted questions. Most importantly, none of this requires much in the way of configuration. Any situation can be set up within ServiceSim either by you or by our team in a matter of minutes.
Can the AI have different personalities, like non-technical customers, irate customers, extremely technical customers, or customers who speak different languages?
Absolutely. Determining your customer characteristics is part of our set-up process which is included in the monthly subscription cost. The best way to demonstrate what we mean is to get in touch and have us set up an example for you.
We offer a 14-day free trial so you can test out ServiceSim for you and your agents before you buy.
Are ServiceSim licenses transferable?
Absolutely. We know that not every agent is going to need to train with ServiceSim all the time. So at any point, you can deactivate one user and re-assign that license to another user.
Can I integrate ServiceSim with my existing QA tool or other systems?
We’d be happy to discuss with you what integrations make the most sense, but we designed ServiceSim so it didn’t have to be integrated with anything. That way, it’s very easy to get started and it makes an impact in a hurry.
What are the onboarding costs?
There are no upfront costs or implementation fees at our Get Started and Pro tiers, so you can dive in and start empowering your agents with realistic customer interactions right away. Even at the Enterprise level, customization and integration are optional and dependent on your organization’s specific needs.
What additional fees might apply?
Forget hidden costs and confusing pricing. With ServiceSim, what you see is what you get. So our pricing structure is clear and designed to make budgeting a breeze.
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