Serve your utility clients better for less by shining a light on the customer experience.
From handling billing inquiries to service disruption reports, Vistio’s solutions deliver improved operational efficiency, reduced training time, and enhanced customer satisfaction that help utility companies meet today's customer service challenges while preparing for tomorrow's demands.
The agent guidance and action interface
AgentHub uses rules-based scripting, responsive step-by-step guidance, and two-way integrations to simplify the agent’s job and instantly turn every agent—regardless of their tenure or level of proficiency—into your best agent.
The AI-enabled, on-demand training simulator
ServiceSim realistically mimics the customer side of any interaction, allowing agents to hone their skills repeatedly, on their own, and in a safe space, bridging the gap between classroom training and live interactions with customers.
Start your customer relationships off right. Vistio simplifies and speeds up the process for your agents when they’re setting up utility services for new customers.
When customers have emotional reactions to their bills, Vistio can keep agents calm and collected, helping them focus on the customer experience rather than further frustrating them while hunting for information.
Vistio helps your agents more consistently work out payment arrangements with customers who are behind on their bills, rather than sending those accounts to collection.
Sending trucks to customers’ homes is expensive and time consuming. Vistio ensures your agents do thorough investigations before sending out a truck.
"With such a high-visibility and potentially politically-sensitive program, we had to be prepared for every scenario, and we needed to be able to make changes quickly as the program evolved.
Vistio not only ensured that every agent handled each call correctly and as efficiently as possible, but it also gave us the agility we needed to incorporate changes into our workflows quickly."
Site & Program Director
SUCCESS SNIPPET
PROBLEM
SOLUTION
RESULTS
3x number of agents with skills to handle emergency calls with less than 30 minutes of training
The team previously only had about 20 agents who were trained and able to handle emergency calls; now they have 76.
Get access to all the ServiceSim features for 14 days. No credit card required.
Answer six questions to find out how much you can save in operating expenses with AgentHub. No email required!
