Hiring and retaining contact center agents is harder than ever. Higher call volumes and customer expectations are leading to even...
Listen to the full podcast here: Welcome to the Pod, Steve. Do I have your permission to record this call...
Listen to the full podcast here: Welcome to the pod, Erica. Do I have your permission to record this call...
The HFS OneOffice™ Hot Vendors are an exclusive group of emerging service and technology providers set to impact and disrupt...
It goes without saying that the primary goal of contact centers is to provide exceptional customer service. But what’s simply...
Today we have on the pod, Michele Rowan, who is a CX executive with 20-plus years of experience in strategy,...
Today, we welcome to the podcast, Terry Rybolt, Chief Revenue Officer at LiveXchange Technologies. Leveraging over 20 years of business...
Technology is a game-changer for customer service. But a recent study by Vistio found that one of the most challenging...
Listen to the full podcast recording here: Today we have with us Jenny Dempsey, the Consumer Experience Manager for Apeel...
Today we have with us Nate Brown, the Senior Director of CX at Arise and Co-Founder of CX Accelerator. Nate...
As we enter the new year, 2022 looks like it is going to bring with it some tough times for...
Quality Assurance (QA) and Customer Satisfaction (CSAT) scores are almost always at the top of a contact center’s “most important”...
