Tom Benton, Head of Operations here at Vistio, has a unique view on contact center management, technology and processes due to his long career in the...
Contact center metrics are certainly a valuable tool in assessing the efficiency and performance of your contact center but there...
Vistio is changing the way the industry integrates technology, people and processes to achieve excellent customer service. Vistio’s Executive...
Most every contact center measures both quality scores and CSAT scores. And while ostensibly both of these metrics are designed...
We all understand that agents are critical in delivering great customer experiences, so it makes sense that developing ways to...
When your customers call your contact center, the process of delivering consistent, accurate, and efficient service should be simple. You...
We’re excited to announce the next chapter in our company’s history: we’re changing our name. Whether you’ve come to know...