Today we have with us Nate Brown, the Senior Director of CX at Arise and Co-Founder of CX Accelerator. Nate...
As we enter the new year, 2022 looks like it is going to bring with it some tough times for...
Quality Assurance (QA) and Customer Satisfaction (CSAT) scores are almost always at the top of a contact center’s “most important”...
Today, we have with us, Matt Beckwith, a proud “Contact Center Geek” with over 25 years in contact center industry....
Remember driving before we had GPS navigation? In the past when you were planning a road trip, you would get...
Sean Murphy is the Managing Director – Technology at Vistio. He is responsible for the design, development, configuration, implementation and...
Watch Vistio’s Executive Director, Gregg Antenen’s presentation at the 89th annual IBTTA Meeting and Exhibition, where he discussed the future...
Hui Wu-Curtis is a CX enthusiast and strategist who specializes in all aspects of contact centers. She has over 25-years...
Does this scenario sound familiar? Your customer is moving and needs to perform the simple task of transferring one of...
Mark Hillary is a British/Irish writer and analyst based in São Paulo, Brazil. He is a former technology director turned...
Customer experience professionals have the tough job of keeping up with new technologies, developing strategies and processes for optimal agent...
Joe Rice, the CEO of CXponent has a long career as a successful executive and business owner in the CX...
