We’re excited to announce the next chapter in our company’s history: we’re changing our name. Whether you’ve come to know us as Realtime Digital Innovations or as the Digital Innovations subsidiary of our parent company, Faneuil, going forward we’ll be known simply as Vistio.
For the last few years, it has been our pleasure to work alongside Faneuil to simplify the job of contact center agents so those agents can focus solely on providing excellent customer service. Relying on decades of experience in the contact center industry, we’ve found success through working closely with our clients to understand their challenges, building technology that truly solves those challenges, and then remaining engaged with each client to continue to improve their contact center over time. It’s a straightforward approach but one that we’ve found to be rather unique in an industry that often seems focused more on selling software than on making sure that it works. After all, simply adding more technology doesn’t solve the problems agents face trying to deliver customer service, but we’ve found that thoughtfully adding the right technology does.
As we enter 2021, we continue to see demand for our solutions increase to the point that we feel we have an opportunity to help contact centers outside of the Faneuil customer base and thus the need to change our name.
A Bit of History
By the time they founded our company in 2017, Sean Murphy and Gregg Antenen had been working together for over 18 years. Much of that time was spent in the contact center industry, and Sean and Gregg continually encountered the same “big, nasty problem”: most contact centers’ investments in technology actually complicate the process of delivering a great customer experience rather than simplifying it. They thought the solution lay in simplifying the agent experience and they felt they had the know-how to build a novel solution that could significantly impact contact center performance.
The first big milestone came in January 2018 when our team created the pilot that would become Vistio and we were able to prove the value of the solution. The acquisition by Faneuil later that year was another great marker on the company’s road to success. And now, changing our name is yet another one of those milestones, and a step we’re truly grateful to be able to share with you.
The Future of Vistio
If you’re an existing client or a potential client, you can trust that under our new name we’ll continue to build solutions that facilitate uniform and accurate customer service, that improve the agent experience, and that ultimately give contact centers greater control over their performance.