Quality Scores and CSAT: The Oil and Water of Contact Center Management
Most every contact center measures both quality scores and CSAT scores. And while ostensibly both of these metrics are designed...
Vistio is changing the way the industry integrates technology, people and processes to achieve excellent customer service. Vistio’s Executive Managing Director, Gregg Antenen, recently met with Phil Ideson, the host of Art of Procurement, to discuss how Vistio helps your agents deliver quick, accurate, and consistent customer service. See the full interview below!
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