Template archive.php
Title Author: Jeff Vahrenwald
ID 11340
Date June 9, 2025
Title The Solution to Agent Training Isn’t More Content. It’s More Context.
Url https://www.vistio.io/blog/the-solution-to-agent-training-isnt-more-content-its-more-context/
Category
Tag
Author
Summary Despite all the tools and technology available, so many contact centers are struggling with agent engagement, performance, and retention because of training programs that are outdated and that don’t help them do their jobs better.
Image Element
Image Url https://www.vistio.io/wp-content/uploads/2025/06/the-solution-to-agent-training-isnt-more-content-its-more-context-150x150.jpg
ID 11337
Date June 2, 2025
Title The Training Your Employees Actually Want
Url https://www.vistio.io/blog/the-training-your-employees-actually-want/
Category
Tag
Author
Summary Most employee training doesn’t fail because it’s underfunded or under-designed. It fails because it feels disconnected from daily work and misunderstands what employees actually want: training that is practical, personal, and on their terms.
Image Element
Image Url https://www.vistio.io/wp-content/uploads/2025/06/the-training-your-employees-actually-want-1-150x150.jpg
ID 11334
Date May 27, 2025
Title Want Higher Productivity and Profit Margins? Start with Better Training
Url https://www.vistio.io/blog/want-higher-productivity-and-profit-margins-start-with-better-training/
Category
Tag
Author
Summary The connection is clear: effective training isn’t just a nice-to-have. It’s a core business strategy. So why do so many organizations still struggle to implement it?
Image Element
Image Url https://www.vistio.io/wp-content/uploads/2025/05/want-higher-productivity-and-profit-margins-start-with-better-training-150x150.jpg
ID 11330
Date May 19, 2025
Title The Reality Check New Hires Actually Need
Url https://www.vistio.io/blog/the-reality-check-new-hires-actually-need/
Category
Tag
Author
Summary When simulations mirror the complexity, pressure, and unpredictability of real customer interactions, they become a way to determine whether agents can actually apply what they’ve learned.
Image Element
Image Url https://www.vistio.io/wp-content/uploads/2025/05/the-reality-check-new-hires-actually-need-150x150.jpg
ID 11315
Date May 12, 2025
Title Why the End of Onboarding Is Just the Beginning of Training
Url https://www.vistio.io/blog/why-the-end-of-onboarding-is-just-the-beginning-of-training/
Category
Tag
Author
Summary Most new agents begin taking live calls with limited confidence and an incomplete skillset. And while that’s not a failure of onboarding, it is a sign that more support is needed after the program ends.
Image Element
Image Url https://www.vistio.io/wp-content/uploads/2025/05/why-the-end-of-onboarding-is-just-the-beginning-of-training-150x150.jpg
ID 11311
Date April 30, 2025
Title From Theory to Performance: Scaling the 70:20:10 Model with AI-Powered Practice
Url https://www.vistio.io/blog/from-theory-to-performance-scaling-the-702010-model-with-ai-powered-practice/
Category
Tag
Author
Summary The 70:20:10 learning model offers a more complete training framework that builds adaptable, confident agents who can navigate real customer scenarios with empathy, accuracy, and speed.
Image Element
Image Url https://www.vistio.io/wp-content/uploads/2025/04/from-theory-to-performance-scaling-the-702010-model-with-ai-powered-practice-1-150x150.jpg
ID 11306
Date April 28, 2025
Title How to Keep Your Agents from Quiet Quitting
Url https://www.vistio.io/blog/how-to-keep-your-agents-from-quiet-quitting/
Category
Tag
Author
Summary When agents feel stuck, unseen, or set up to fail, disengagement becomes a survival tactic. They do just enough to get by, emotionally check out, and leave leadership wondering what went wrong.
Image Element
Image Url https://www.vistio.io/wp-content/uploads/2025/04/how-to-keep-your-agents-from-quiet-quitting-150x150.jpg
ID 11303
Date April 21, 2025
Title The 7 Things Your Agents Are Saying That Are Killing Your CSAT
Url https://www.vistio.io/blog/the-7-things-your-agents-are-saying-that-are-killing-your-csat/
Category
Tag
Author
Summary Even the most experienced agents can lean on phrases that sound helpful on the surface. But in reality, they can spike handle times, trigger negative customer reactions, and drag down CSAT. 
Image Element
Image Url https://www.vistio.io/wp-content/uploads/2025/04/the-7-things-your-agents-are-saying-that-are-tanking-your-csat-150x150.jpg
ID 11299
Date April 14, 2025
Title What AI Can (and Can’t) Currently Solve in Customer Experience
Url https://www.vistio.io/blog/what-ai-can-and-cant-currently-solve-in-customer-experience/
Category
Tag
Author
Summary AI will be a game-changer for contact centers but it’s not a cure-all. What AI can realistically handle today, what still requires a human touch, and how can your CX strategy blend the best of both worlds?
Image Element
Image Url https://www.vistio.io/wp-content/uploads/2025/04/what-ai-can-and-cant-currently-solve-in-customer-experience-150x150.jpg
ID 11289
Date March 26, 2025
Title The Science of Learning: Why We Forget and How We Truly Learn
Url https://www.vistio.io/blog/the-science-of-learning-why-we-forget-and-how-we-truly-learn/
Category
Tag
Author
Summary Our brains are wired to forget. Fortunately, science has shown that practice is the key to making knowledge stick – explaining why we forget, how we can combat it, and how to truly learn.
Image Element
Image Url https://www.vistio.io/wp-content/uploads/2025/03/the-science-of-learning-why-we-forget-and-how-we-truly-learn-1-150x150.jpg
Pagination
Customer Contact Central