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Title Category: Customer Experience
ID 1403
Date May 28, 2022
Title The Impact of the Customer Experience Function: A Deep Dive Interview with Customer Experience Executive, Erica Mancuso
Url https://www.vistio.io/blog/impact-customer-experience/
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Summary Insight into the impact of having a CX function rep at the C-suite level, breaking down organizational silos to increase customer satisfaction and more.
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Image Url https://www.vistio.io/wp-content/uploads/2022/05/rfqa-erica-mancuso-150x150.jpg
ID 1219
Date January 13, 2022
Title From Making Sandwiches to Making the CX Journey Better: An Interview with Customer Experience Expert, Nate Brown
Url https://www.vistio.io/blog/customer-experience-interview/
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Summary This episode of Recorded for Quality Assurance, we are joined by Nate Brown, where he speaks on the key to truly delivering excellent CX, how we set agents up for success and CX metrics we should to be focusing on.
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Image Url https://www.vistio.io/wp-content/uploads/2022/01/rfqa-nate-brown-150x150.jpg
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Customer Contact Central