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Title Category: Processes & Best Practices
ID 11348
Date June 23, 2025
Title How Great Training Builds Great Culture
Url https://www.vistio.io/blog/how-great-training-builds-great-culture/
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Summary In fast-paced, high-turnover environments, a great training program is a culture-building engine. It sets the tone for everything that follows, and it tells agents what’s expected, what’s valued, and what kind of team they’re joining.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/how-great-training-builds-great-culture-150x150.jpg
ID 11344
Date June 16, 2025
Title Want Agents to Stay? Train Them
Url https://www.vistio.io/blog/want-agents-to-stay-train-them/
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Summary Employees say they’d stay at a company longer if they received better training. Meanwhile, studies show that the best way to keep your agents in the job is to invest in their development.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/want-agents-to-stay-train-them-150x150.jpg
ID 11340
Date June 9, 2025
Title The Solution to Agent Training Isn’t More Content. It’s More Context.
Url https://www.vistio.io/blog/the-solution-to-agent-training-isnt-more-content-its-more-context/
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Summary Despite all the tools and technology available, so many contact centers are struggling with agent engagement, performance, and retention because of training programs that are outdated and that don’t help them do their jobs better.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/the-solution-to-agent-training-isnt-more-content-its-more-context-150x150.jpg
ID 11337
Date June 2, 2025
Title The Training Your Employees Actually Want
Url https://www.vistio.io/blog/the-training-your-employees-actually-want/
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Summary Most employee training doesn’t fail because it’s underfunded or under-designed. It fails because it feels disconnected from daily work and misunderstands what employees actually want: training that is practical, personal, and on their terms.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/the-training-your-employees-actually-want-1-150x150.jpg
ID 11334
Date May 27, 2025
Title Want Higher Productivity and Profit Margins? Start with Better Training
Url https://www.vistio.io/blog/want-higher-productivity-and-profit-margins-start-with-better-training/
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Summary The connection is clear: effective training isn’t just a nice-to-have. It’s a core business strategy. So why do so many organizations still struggle to implement it?
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Image Url https://www.vistio.io/wp-content/uploads/2025/05/want-higher-productivity-and-profit-margins-start-with-better-training-150x150.jpg
ID 11330
Date May 19, 2025
Title The Reality Check New Hires Actually Need
Url https://www.vistio.io/blog/the-reality-check-new-hires-actually-need/
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Summary When simulations mirror the complexity, pressure, and unpredictability of real customer interactions, they become a way to determine whether agents can actually apply what they’ve learned.
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Image Url https://www.vistio.io/wp-content/uploads/2025/05/the-reality-check-new-hires-actually-need-150x150.jpg
ID 11315
Date May 12, 2025
Title Why the End of Onboarding Is Just the Beginning of Training
Url https://www.vistio.io/blog/why-the-end-of-onboarding-is-just-the-beginning-of-training/
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Summary Most new agents begin taking live calls with limited confidence and an incomplete skillset. And while that’s not a failure of onboarding, it is a sign that more support is needed after the program ends.
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Image Url https://www.vistio.io/wp-content/uploads/2025/05/why-the-end-of-onboarding-is-just-the-beginning-of-training-150x150.jpg
ID 11311
Date April 30, 2025
Title The 70:20:10 Learning Model: How AI-Powered Practice Drives Real Performance
Url https://www.vistio.io/blog/70-20-10-learning-model-how-ai-powered-practice-drives-real-performance/
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Summary The 70:20:10 learning model offers a more complete training framework that builds adaptable, confident agents who can navigate real customer scenarios with empathy, accuracy, and speed.
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Image Url https://www.vistio.io/wp-content/uploads/2025/04/70-20-10-1-150x150.jpg
ID 11303
Date April 21, 2025
Title The 7 Things Your Agents Are Saying That Are Killing Your CSAT
Url https://www.vistio.io/blog/the-7-things-your-agents-are-saying-that-are-killing-your-csat/
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Summary Even the most experienced agents can lean on phrases that sound helpful on the surface. But in reality, they can spike handle times, trigger negative customer reactions, and drag down CSAT. 
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Image Url https://www.vistio.io/wp-content/uploads/2025/04/the-7-things-your-agents-are-saying-that-are-tanking-your-csat-150x150.jpg
ID 11299
Date April 14, 2025
Title What AI Can (and Can’t) Currently Solve in Customer Experience
Url https://www.vistio.io/blog/what-ai-can-and-cant-currently-solve-in-customer-experience/
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Summary AI will be a game-changer for contact centers but it’s not a cure-all. What AI can realistically handle today, what still requires a human touch, and how can your CX strategy blend the best of both worlds?
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Image Url https://www.vistio.io/wp-content/uploads/2025/04/what-ai-can-and-cant-currently-solve-in-customer-experience-150x150.jpg
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