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Title Category: Tools & Technology
ID 11709
Date October 6, 2025
Title The Case for Better New Hire Training
Url https://www.vistio.io/blog/the-case-for-better-new-hire-training/
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Summary Too many companies treat new hire training as an unavoidable cost center. In reality, it’s one of the biggest untapped opportunities for ROI in the entire employee lifecycle.
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Image Url https://www.vistio.io/wp-content/uploads/2025/10/the-case-for-better-new-hire-training-150x150.jpg
ID 11703
Date October 6, 2025
Title Why New Hire Agents Leave Before They Even Begin
Url https://www.vistio.io/blog/why-new-hire-agents-leave-before-they-even-begin/
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Summary Most onboarding programs focus on the logistics of the job. But what those programs often miss is the single most powerful predictor of early retention: belonging.
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Image Url https://www.vistio.io/wp-content/uploads/2025/10/why-new-hire-agents-leave-before-they-even-begin-150x150.jpg
ID 11701
Date September 30, 2025
Title Why 1:1 Mentorship Beats Slide Decks
Url https://www.vistio.io/blog/why-11-mentorship-beats-slide-decks/
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Summary For decades, contact center training has leaned heavily on presentations, modules, and slide decks. But anyone who’s worked the floor knows that real learning happens shoulder-to-shoulder, not screen-to-screen.
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/a-business-person-holding-up-a-lantern-on-a-dark-path-leading-a-slightly-younger-business-person-do-150x150.jpeg
ID 11696
Date September 22, 2025
Title Retiring the Myth of the All-Powerful AI Agent
Url https://www.vistio.io/blog/retiring-the-myth-of-the-all-powerful-ai-agent/
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Summary The idea of an all-knowing, all-capable AI assistant has fueled a lot of hype. But when it comes to customer-facing service, the dream of a fully autonomous AI agent is still more marketing than reality.
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/retiring-the-myth-of-the-all-powerful-ai-agent-150x150.jpg
ID 11693
Date September 15, 2025
Title Retention Starts in Training — For Employees and Customers
Url https://www.vistio.io/blog/retention-starts-in-training-for-employees-and-customers/
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Summary In contact centers, retention almost always refers to customers. But there’s another side of retention that’s just as important, and often overlooked: keeping your agents.
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/retention-starts-in-training-for-employees-and-customers-150x150.jpg
ID 11689
Date September 8, 2025
Title The Hidden Cost of “Click-Next” Training
Url https://www.vistio.io/blog/the-hidden-cost-of-click-next-training/
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Summary Click-through training looks cheap and easy. In reality, it’s one of the costliest mistakes companies make. On paper, the boxes are checked and everyone’s “certified.” But what did your agents actually learn?
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/the-hidden-cost-of-click-next-training-150x150.jpg
ID 11670
Date August 18, 2025
Title Contact Center Training is Moving From the Classroom to the Call Floor
Url https://www.vistio.io/blog/contact-center-training-is-moving-from-the-classroom-to-the-call-floor/
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Summary Traditional classroom training has long been the backbone of contact center onboarding and development. But new data shows that today’s workforce expects training to be built into their daily workflow, not something separate from it.
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Image Url https://www.vistio.io/wp-content/uploads/2025/08/contact-center-training-is-moving-from-the-classroom-to-the-call-floor-150x150.jpg
ID 11663
Date August 4, 2025
Title Is It Time to Abandon Your Plan to Replace Agents with AI?
Url https://www.vistio.io/blog/is-it-time-to-abandon-your-plan-to-replace-agents-with-ai/
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Summary As companies push forward with replacing agents with AI, they’re discovering what frontline leaders have known all along: customer service is more than a series of transactions. It’s human, nuanced, and built on empathy and trust. Trying to remove people from the equation doesn’t just lead to worse experiences—it erodes customer confidence and damages your brand. So now what?
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Image Url https://www.vistio.io/wp-content/uploads/2025/08/is-it-time-to-abandon-your-plan-to-replace-agents-with-ai-150x150.jpg
ID 11653
Date July 28, 2025
Title How to Turn Training Into a Strategic Advantage
Url https://www.vistio.io/blog/how-to-turn-training-into-a-strategic-advantage/
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Summary Today's leading companies are flipping that script on employee training, transforming it into a strategic asset that drives performance, attracts top talent, and strengthens their brand.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/how-to-turn-training-into-a-strategic-advantage-150x150.jpg
ID 11648
Date July 21, 2025
Title Agent Training That Scales With You (and Actually Works)
Url https://www.vistio.io/blog/agent-training-that-scales-with-you-and-actually-works/
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Summary Many growing companies have an LMS in place, though many are starting to realize that an LMS alone isn’t enough to prepare employees. This is where AI training simulators can make a significant impact.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/agent-training-that-scales-with-you-and-actually-works-150x150.jpg
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Customer Contact Central