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Title Category: Tools & Technology
ID 11670
Date August 18, 2025
Title Contact Center Training is Moving From the Classroom to the Call Floor
Url https://www.vistio.io/blog/contact-center-training-is-moving-from-the-classroom-to-the-call-floor/
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Summary Traditional classroom training has long been the backbone of contact center onboarding and development. But new data shows that today’s workforce expects training to be built into their daily workflow, not something separate from it.
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Image Url https://www.vistio.io/wp-content/uploads/2025/08/contact-center-training-is-moving-from-the-classroom-to-the-call-floor-150x150.jpg
ID 11663
Date August 4, 2025
Title Is It Time to Abandon Your Plan to Replace Agents with AI?
Url https://www.vistio.io/blog/is-it-time-to-abandon-your-plan-to-replace-agents-with-ai/
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Summary As companies push forward with replacing agents with AI, they’re discovering what frontline leaders have known all along: customer service is more than a series of transactions. It’s human, nuanced, and built on empathy and trust. Trying to remove people from the equation doesn’t just lead to worse experiences—it erodes customer confidence and damages your brand. So now what?
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Image Url https://www.vistio.io/wp-content/uploads/2025/08/is-it-time-to-abandon-your-plan-to-replace-agents-with-ai-150x150.jpg
ID 11653
Date July 28, 2025
Title How to Turn Training Into a Strategic Advantage
Url https://www.vistio.io/blog/how-to-turn-training-into-a-strategic-advantage/
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Summary Today's leading companies are flipping that script on employee training, transforming it into a strategic asset that drives performance, attracts top talent, and strengthens their brand.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/how-to-turn-training-into-a-strategic-advantage-150x150.jpg
ID 11648
Date July 21, 2025
Title Agent Training That Scales With You (and Actually Works)
Url https://www.vistio.io/blog/agent-training-that-scales-with-you-and-actually-works/
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Summary Many growing companies have an LMS in place, though many are starting to realize that an LMS alone isn’t enough to prepare employees. This is where AI training simulators can make a significant impact.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/agent-training-that-scales-with-you-and-actually-works-150x150.jpg
ID 11373
Date July 14, 2025
Title Gen Z Won’t Stay If Your Training Is Boring
Url https://www.vistio.io/blog/gen-z-wont-stay-if-your-training-is-boring/
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Summary Traditional training approaches are no longer enough, especially for younger workers. Today’s emerging workforce wants growth, clarity, and to know the company they work for is invested in their development.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/gen-z-wont-stay-if-your-training-is-boring-150x150.jpg
ID 11363
Date July 7, 2025
Title Is Engagement the Missing Link in Your Training Program?
Url https://www.vistio.io/blog/is-engagement-the-missing-link-in-your-training-program/
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Summary Most companies invest in building slide decks, uploading videos, and holding meetings to train their employees. But they don’t see the results they expect. Why? Because most training programs fail to engage.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/is-engagement-the-missing-link-in-your-training-program-1-150x150.jpg
ID 11353
Date June 30, 2025
Title How to Fix Your Broken Employee Training
Url https://www.vistio.io/blog/how-to-fix-your-broken-employee-training/
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Summary Most employee training is outdated, passive, and ineffective. But AI-powered training simulators that deliver realistic, engaging, and job-specific practice provide a path to fixing broken training.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/how-to-fix-your-broken-employee-training-150x150.jpg
ID 11348
Date June 23, 2025
Title How Great Training Builds Great Culture
Url https://www.vistio.io/blog/how-great-training-builds-great-culture/
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Summary In fast-paced, high-turnover environments, a great training program is a culture-building engine. It sets the tone for everything that follows, and it tells agents what’s expected, what’s valued, and what kind of team they’re joining.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/how-great-training-builds-great-culture-150x150.jpg
ID 11340
Date June 9, 2025
Title The Solution to Agent Training Isn’t More Content. It’s More Context.
Url https://www.vistio.io/blog/the-solution-to-agent-training-isnt-more-content-its-more-context/
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Summary Despite all the tools and technology available, so many contact centers are struggling with agent engagement, performance, and retention because of training programs that are outdated and that don’t help them do their jobs better.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/the-solution-to-agent-training-isnt-more-content-its-more-context-150x150.jpg
ID 11337
Date June 2, 2025
Title The Training Your Employees Actually Want
Url https://www.vistio.io/blog/the-training-your-employees-actually-want/
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Summary Most employee training doesn’t fail because it’s underfunded or under-designed. It fails because it feels disconnected from daily work and misunderstands what employees actually want: training that is practical, personal, and on their terms.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/the-training-your-employees-actually-want-1-150x150.jpg
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Customer Contact Central