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Title Category: Tools & Technology
ID 3307
Date February 18, 2025
Title How Forward-Thinking CX Teams Are Combining AI Simulations with Traditional Learning 
Url https://www.vistio.io/blog/how-forward-thinking-cx-teams-are-combining-ai-simulations-with-traditional-learning/
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Summary While some CX teams focus on leveraging AI to cut costs and streamline headcount, others recognize its potential as a powerful complement to existing training programs.
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Image Url https://www.vistio.io/wp-content/uploads/2025/02/how-forward-thinking-cx-teams-are-combining-ai-simulations-with-traditional-learning-1-150x150.jpg
ID 3302
Date February 10, 2025
Title 5 Ways Lean CX Teams are Using AI to Punch Above Their Weight
Url https://www.vistio.io/blog/5-ways-lean-cx-teams-are-using-ai-to-punch-above-their-weight/
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Summary Lean teams are finding ways to make a massive impact by leveraging the power of AI to fill gaps and transformin how work gets done, enabling teams to achieve results that were once out of reach for their size and budget.
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Image Url https://www.vistio.io/wp-content/uploads/2025/02/5-ways-lean-cx-teams-are-using-ai-to-punch-above-their-weight-150x150.jpg
ID 3292
Date January 27, 2025
Title Thinking Outside the Script: Empowering Agents to Think Critically in High-Stakes Calls
Url https://www.vistio.io/blog/thinking-outside-the-script-empowering-agents-to-think-critically-in-high-stakes-calls/
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Summary As customer demands grow more complex and situations become less predictable, agents need more than pre-written responses to navigate the challenges of high-stakes calls effectively—they need critical thinking skills.
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Image Url https://www.vistio.io/wp-content/uploads/2025/01/thinking-outside-the-script-empowering-agents-to-think-critically-in-high-stakes-calls-1-150x150.jpg
ID 3286
Date January 13, 2025
Title The High Cost of Neglecting Agent Training
Url https://www.vistio.io/blog/the-high-cost-of-neglecting-agent-training/
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Summary Effective training is critical investment in long-term success. Yet, many organizations still fail to fully prepare their agents for the demands of real-world interactions. This oversight doesn’t just affect agents; it reverberates across the entire customer experience.
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Image Url https://www.vistio.io/wp-content/uploads/2025/01/the-high-cost-of-neglecting-agent-training-150x150.jpg
ID 3282
Date January 6, 2025
Title From Downtime to Showtime: How AI Training Partners Turn Practice into Performance
Url https://www.vistio.io/blog/from-downtime-to-showtime-how-ai-training-partners-turn-practice-into-performance/
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Summary Downtime is inevitable, but what if that downtime became the most valuable part of agents' day? Enter AI-powered training partners, tools designed to make on-the-job learning seamless, effective, and engaging.
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Image Url https://www.vistio.io/wp-content/uploads/2025/01/from-downtime-to-showtime-how-ai-training-partners-turn-practice-into-performance-150x150.jpg
ID 3273
Date December 5, 2024
Title ‘Training on the Fly’ Might Be the Secret Weapon Your Agents Need
Url https://www.vistio.io/blog/training-on-the-fly-might-be-the-secret-weapon-your-agents-need/
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Summary Traditional contact center training often focuses on preparing agents for their first day on the job, but what about day 101—or day 1,001? This is why successful contact centers don’t just train—they cultivate continuous learning.
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Image Url https://www.vistio.io/wp-content/uploads/2024/12/training-on-the-fly-might-be-the-secret-weapon-your-agents-need-150x150.jpg
ID 3268
Date November 18, 2024
Title Is it Time to Dump Your Outdated Knowledge Base?
Url https://www.vistio.io/blog/its-time-to-dump-your-outdated-knowledge-base/
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Summary Many contact centers are still clinging to their outdated knowledge bases like travelers refusing to give up paper maps in a world of GPS. Sure, they technically work, but do they empower agents to deliver exceptional service?
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Image Url https://www.vistio.io/wp-content/uploads/2024/11/its-time-to-dump-your-outdated-knowledge-base-scaled-1-150x150.jpg
ID 3257
Date November 4, 2024
Title The Training Mirage: Why More Training Doesn’t Equal More Skilled Agents
Url https://www.vistio.io/blog/the-training-mirage-why-more-training-doesnt-equal-more-skilled-agents/
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Summary This “training mirage”—when too much training actually hinders agent performance—often creates a false sense of preparedness, leaving employees overwhelmed rather than empowered.
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Image Url https://www.vistio.io/wp-content/uploads/2024/11/taining-mirage-why-more-training-doesnt-equal-more-skilled-agents-150x150.jpg
ID 3252
Date October 28, 2024
Title Buyer Beware: How to Choose AI Software That Won’t Let Your Contact Center Down
Url https://www.vistio.io/blog/buyer-beware-how-to-choose-ai-software-that-wont-let-your-contact-center-down/
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Summary If you’re feeling the pressure to jump on the AI bandwagon but are cautious about the hype, you’re in good company. AI isn’t a magic fix—it’s a tool, and its success hinges on choosing, implementing, and using it with a clear strategy.
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Image Url https://www.vistio.io/wp-content/uploads/2024/10/beware-of-bad-ai-150x150.jpg
ID 3244
Date October 15, 2024
Title Using Training Analytics to Improve Agent Retention
Url https://www.vistio.io/blog/using-analytics-to-improve-agent-retention/
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Summary Agent retention is a critical challenge in customer service and support. As the workplace becomes more data-driven, advanced analytics is emerging as a key tool in understanding and improving agent retention.
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Image Url https://www.vistio.io/wp-content/uploads/2024/10/using-analytics-to-improve-agent-retention-150x150.jpg
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Customer Contact Central