Template archive.php
Title Category: Hiring, Training & Retention
ID 11686
Date September 2, 2025
Title Why Training Has to Change for Gen Z (And Why It Benefits Everyone)
Url https://www.vistio.io/blog/why-training-has-to-change-for-gen-z-and-why-it-benefits-everyone/
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Summary The frustrations people point at Gen Z have existed for every generation. Millennials , Gen X, and Boomers have all sat through endless training that didn’t stick. The problem isn’t generational. It’s structural.
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/why-training-has-to-change-for-gen-z-and-why-it-benefits-everyone-150x150.jpg
ID 11680
Date August 20, 2025
Title The 70:20:10 Learning Model: Coaching at Scale in a Distributed Workforce
Url https://www.vistio.io/blog/the-702010-learning-model-coaching-at-scale-in-a-distributed-workforce/
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Summary In today’s distributed contact centers, coaches can’t rely just on passing conversations or call reviews. The challenge is how you keep social learning alive when your team is rarely in the same room.
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Image Url https://www.vistio.io/wp-content/uploads/2025/04/70-20-10-3-150x150.jpg
ID 11670
Date August 18, 2025
Title Contact Center Training is Moving From the Classroom to the Call Floor
Url https://www.vistio.io/blog/contact-center-training-is-moving-from-the-classroom-to-the-call-floor/
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Summary Traditional classroom training has long been the backbone of contact center onboarding and development. But new data shows that today’s workforce expects training to be built into their daily workflow, not something separate from it.
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Image Url https://www.vistio.io/wp-content/uploads/2025/08/contact-center-training-is-moving-from-the-classroom-to-the-call-floor-150x150.jpg
ID 11667
Date August 11, 2025
Title Why Classroom Training Isn’t Enough for Your Agents (and What to Do Instead)
Url https://www.vistio.io/blog/why-classroom-training-isnt-enough-for-your-agents-and-what-to-do-instead/
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Summary Many contact center trainers assume if the classroom training is solid, agents will be ready for anything. But But the reality is that’s not how people learn. And it’s not how skills stick.
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Image Url https://www.vistio.io/wp-content/uploads/2025/08/why-classroom-training-isnt-enough-for-your-agents-and-what-to-do-instead-150x150.jpg
ID 11679
Date August 1, 2025
Title The 70:20:10 Learning Model: Reducing Ramp Time without Sacrificing Quality
Url https://www.vistio.io/blog/the-702010-learning-model-reducing-ramp-time-without-sacrificing-quality/
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Summary Contact center leaders balance the need to get new hires on the floor quickly with the need to deliver excellent customer experiences. Move too slowly, and you risk losing productivity. Move too quickly, and you risk costly mistakes and frustrated customers.  
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Image Url https://www.vistio.io/wp-content/uploads/2025/04/70-20-10-2-150x150.jpg
ID 11653
Date July 28, 2025
Title How to Turn Training Into a Strategic Advantage
Url https://www.vistio.io/blog/how-to-turn-training-into-a-strategic-advantage/
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Summary Today's leading companies are flipping that script on employee training, transforming it into a strategic asset that drives performance, attracts top talent, and strengthens their brand.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/how-to-turn-training-into-a-strategic-advantage-150x150.jpg
ID 11648
Date July 21, 2025
Title Agent Training That Scales With You (and Actually Works)
Url https://www.vistio.io/blog/agent-training-that-scales-with-you-and-actually-works/
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Summary Many growing companies have an LMS in place, though many are starting to realize that an LMS alone isn’t enough to prepare employees. This is where AI training simulators can make a significant impact.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/agent-training-that-scales-with-you-and-actually-works-150x150.jpg
ID 11373
Date July 14, 2025
Title Gen Z Won’t Stay If Your Training Is Boring
Url https://www.vistio.io/blog/gen-z-wont-stay-if-your-training-is-boring/
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Summary Traditional training approaches are no longer enough, especially for younger workers. Today’s emerging workforce wants growth, clarity, and to know the company they work for is invested in their development.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/gen-z-wont-stay-if-your-training-is-boring-150x150.jpg
ID 11363
Date July 7, 2025
Title Is Engagement the Missing Link in Your Training Program?
Url https://www.vistio.io/blog/is-engagement-the-missing-link-in-your-training-program/
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Summary Most companies invest in building slide decks, uploading videos, and holding meetings to train their employees. But they don’t see the results they expect. Why? Because most training programs fail to engage.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/is-engagement-the-missing-link-in-your-training-program-1-150x150.jpg
ID 11353
Date June 30, 2025
Title How to Fix Your Broken Employee Training
Url https://www.vistio.io/blog/how-to-fix-your-broken-employee-training/
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Summary Most employee training is outdated, passive, and ineffective. But AI-powered training simulators that deliver realistic, engaging, and job-specific practice provide a path to fixing broken training.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/how-to-fix-your-broken-employee-training-150x150.jpg
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Customer Contact Central