Template archive.php
Title Category: Hiring, Training & Retention
ID 11299
Date April 14, 2025
Title What AI Can (and Can’t) Currently Solve in Customer Experience
Url https://www.vistio.io/blog/what-ai-can-and-cant-currently-solve-in-customer-experience/
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Summary AI will be a game-changer for contact centers but it’s not a cure-all. What AI can realistically handle today, what still requires a human touch, and how can your CX strategy blend the best of both worlds?
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Image Url https://www.vistio.io/wp-content/uploads/2025/04/what-ai-can-and-cant-currently-solve-in-customer-experience-150x150.png
ID 11289
Date March 26, 2025
Title The Science of Learning: Why We Forget and How We Truly Learn
Url https://www.vistio.io/blog/the-science-of-learning-why-we-forget-and-how-we-truly-learn/
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Summary Our brains are wired to forget. Fortunately, science has shown that practice is the key to making knowledge stick – explaining why we forget, how we can combat it, and how to truly learn.
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Image Url https://www.vistio.io/wp-content/uploads/2025/03/the-science-of-learning-why-we-forget-and-how-we-truly-learn-150x150.jpg
ID 11287
Date March 24, 2025
Title Gen Z Is Changing the Workplace–Is Your Training Keeping Up?
Url https://www.vistio.io/blog/gen-z-is-changing-the-workplace-is-your-training-keeping-up/
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Summary Many companies still rely on traditional training methods that fail to engage or prepare Gen Z employees for real-world challenges. The result? High turnover, disengaged employees, and missed business opportunities.
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Image Url https://www.vistio.io/wp-content/uploads/2025/03/gen-z-is-changing-the-workplace-is-your-training-keeping-up-150x150.jpeg
ID 11285
Date March 24, 2025
Title Building the Ideal Training Program for Hybrid Contact Centers
Url https://www.vistio.io/blog/building-the-ideal-training-program-for-hybrid-contact-centers/
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Summary While hybrid contact centers offer flexibility and broader talent pools, it also presents challenges in building a training program that keeps your team engaged, skilled, and ready for any customer interaction.
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Image Url https://www.vistio.io/wp-content/uploads/2025/03/building-the-ideal-training-program-for-hybrid-contact-centers-150x150.jpg
ID 11281
Date March 17, 2025
Title Why Investing in Retaining Current Agents is Smarter than Spending on Recruiting
Url https://www.vistio.io/blog/why-investing-in-retaining-current-agents-is-smarter-than-spending-on-recruiting/
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Summary High turnover rates are a persistent challenge in the contact center industry. But what if the key to operational success isn’t in hiring more agents—it’s in keeping the ones you already have?
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Image Url https://www.vistio.io/wp-content/uploads/2025/03/why-investing-in-retaining-current-agents-is-smarter-than-spending-on-recruiting-150x150.jpg
ID 3311
Date February 24, 2025
Title How to Make Agent Feedback Stick in High-Pressure Environments
Url https://www.vistio.io/blog/how-to-make-agent-feedback-stick-in-high-pressure-environments/
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Summary In high-pressure environments like contact centers, it’s not always easy to make that feedback meaningful. So, how can you ensure that your feedback truly sticks and leads to lasting improvement?
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Image Url https://www.vistio.io/wp-content/uploads/2025/02/how-to-make-agent-feedback-stick-in-high-pressure-environments-150x150.jpg
ID 3297
Date February 3, 2025
Title Using Metrics to Drive Efficiency Without Killing Morale
Url https://www.vistio.io/blog/using-metrics-to-drive-efficiency-without-killing-morale/
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Summary Contact centers thrive on metrics, but when organizations focus too much on hitting the numbers, agents can feel like cogs in a machine, leading to disengagement, burnout, and ultimately, higher attrition.
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Image Url https://www.vistio.io/wp-content/uploads/2025/02/using-metrics-to-drive-efficiency-without-killing-morale-150x150.jpg
ID 3290
Date January 21, 2025
Title Why Agent Confidence Is Key to Exceptional Customer Service
Url https://www.vistio.io/blog/why-agent-confidence-is-key-to-exceptional-customer-service/
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Summary When agents feel prepared and self-assured, they’re better equipped to deliver positive experiences—even in the most challenging situations. Yet, confidence doesn’t come naturally to everyone.
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Image Url https://www.vistio.io/wp-content/uploads/2025/01/why-agent-confidence-is-key-to-exceptional-customer-service-150x150.jpg
ID 3286
Date January 13, 2025
Title The High Cost of Neglecting Agent Training
Url https://www.vistio.io/blog/the-high-cost-of-neglecting-agent-training/
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Summary Effective training is critical investment in long-term success. Yet, many organizations still fail to fully prepare their agents for the demands of real-world interactions. This oversight doesn’t just affect agents; it reverberates across the entire customer experience.
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Image Url https://www.vistio.io/wp-content/uploads/2025/01/the-high-cost-of-neglecting-agent-training-150x150.jpeg
ID 3282
Date January 6, 2025
Title From Downtime to Showtime: How AI Training Partners Turn Practice into Performance
Url https://www.vistio.io/blog/from-downtime-to-showtime-how-ai-training-partners-turn-practice-into-performance/
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Summary Downtime is inevitable, but what if that downtime became the most valuable part of agents' day? Enter AI-powered training partners, tools designed to make on-the-job learning seamless, effective, and engaging.
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Image Url https://www.vistio.io/wp-content/uploads/2025/01/Designer-150x150.jpeg
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Customer Contact Central