Anatomy of Effective Contact Center Conversations

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Unlock the Psychology Behind Intentional Practice for Enhanced Learning

In addition to traditional classroom training, effective learning is essential for agents to grasp the concepts they learn while preparing to handle interactions with live customers.

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Tailoring Training to Agent Learning Styles

When it comes to developing essential agent skills, the conventional classroom-based training model may not be sufficient to prepare agents for the diverse and demanding challenges they face daily.

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Boost Agent Confidence to Reduce Attrition

Trying to keep a full staff of experienced agent can feel like trying to fill a leaky bucket. But here's a secret: contact center managers can stem the tide of attrition by focusing on confidence-boosting training techniques.

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