Template archive.php
Title Category: Agent Experience
ID 11680
Date August 20, 2025
Title The 70:20:10 Learning Model: Coaching at Scale in a Distributed Workforce
Url https://www.vistio.io/blog/the-702010-learning-model-coaching-at-scale-in-a-distributed-workforce/
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Summary In today’s distributed contact centers, coaches can’t rely just on passing conversations or call reviews. The challenge is how you keep social learning alive when your team is rarely in the same room.
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Image Url https://www.vistio.io/wp-content/uploads/2025/04/70-20-10-3-150x150.jpg
ID 11670
Date August 18, 2025
Title Contact Center Training is Moving From the Classroom to the Call Floor
Url https://www.vistio.io/blog/contact-center-training-is-moving-from-the-classroom-to-the-call-floor/
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Summary Traditional classroom training has long been the backbone of contact center onboarding and development. But new data shows that today’s workforce expects training to be built into their daily workflow, not something separate from it.
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Image Url https://www.vistio.io/wp-content/uploads/2025/08/contact-center-training-is-moving-from-the-classroom-to-the-call-floor-150x150.jpg
ID 11667
Date August 11, 2025
Title Why Classroom Training Isn’t Enough for Your Agents (and What to Do Instead)
Url https://www.vistio.io/blog/why-classroom-training-isnt-enough-for-your-agents-and-what-to-do-instead/
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Summary Many contact center trainers assume if the classroom training is solid, agents will be ready for anything. But But the reality is that’s not how people learn. And it’s not how skills stick.
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Image Url https://www.vistio.io/wp-content/uploads/2025/08/why-classroom-training-isnt-enough-for-your-agents-and-what-to-do-instead-150x150.jpg
ID 11679
Date August 1, 2025
Title The 70:20:10 Learning Model: Reducing Ramp Time without Sacrificing Quality
Url https://www.vistio.io/blog/the-702010-learning-model-reducing-ramp-time-without-sacrificing-quality/
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Summary Contact center leaders balance the need to get new hires on the floor quickly with the need to deliver excellent customer experiences. Move too slowly, and you risk losing productivity. Move too quickly, and you risk costly mistakes and frustrated customers.  
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Image Url https://www.vistio.io/wp-content/uploads/2025/04/70-20-10-2-150x150.jpg
ID 11648
Date July 21, 2025
Title Agent Training That Scales With You (and Actually Works)
Url https://www.vistio.io/blog/agent-training-that-scales-with-you-and-actually-works/
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Summary Many growing companies have an LMS in place, though many are starting to realize that an LMS alone isn’t enough to prepare employees. This is where AI training simulators can make a significant impact.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/agent-training-that-scales-with-you-and-actually-works-150x150.jpg
ID 11373
Date July 14, 2025
Title Gen Z Won’t Stay If Your Training Is Boring
Url https://www.vistio.io/blog/gen-z-wont-stay-if-your-training-is-boring/
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Summary Traditional training approaches are no longer enough, especially for younger workers. Today’s emerging workforce wants growth, clarity, and to know the company they work for is invested in their development.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/gen-z-wont-stay-if-your-training-is-boring-150x150.jpg
ID 11348
Date June 23, 2025
Title How Great Training Builds Great Culture
Url https://www.vistio.io/blog/how-great-training-builds-great-culture/
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Summary In fast-paced, high-turnover environments, a great training program is a culture-building engine. It sets the tone for everything that follows, and it tells agents what’s expected, what’s valued, and what kind of team they’re joining.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/how-great-training-builds-great-culture-150x150.jpg
ID 11344
Date June 16, 2025
Title Want Agents to Stay? Train Them
Url https://www.vistio.io/blog/want-agents-to-stay-train-them/
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Summary Employees say they’d stay at a company longer if they received better training. Meanwhile, studies show that the best way to keep your agents in the job is to invest in their development.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/want-agents-to-stay-train-them-150x150.jpg
ID 11340
Date June 9, 2025
Title The Solution to Agent Training Isn’t More Content. It’s More Context.
Url https://www.vistio.io/blog/the-solution-to-agent-training-isnt-more-content-its-more-context/
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Summary Despite all the tools and technology available, so many contact centers are struggling with agent engagement, performance, and retention because of training programs that are outdated and that don’t help them do their jobs better.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/the-solution-to-agent-training-isnt-more-content-its-more-context-150x150.jpg
ID 11337
Date June 2, 2025
Title The Training Your Employees Actually Want
Url https://www.vistio.io/blog/the-training-your-employees-actually-want/
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Summary Most employee training doesn’t fail because it’s underfunded or under-designed. It fails because it feels disconnected from daily work and misunderstands what employees actually want: training that is practical, personal, and on their terms.
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Image Url https://www.vistio.io/wp-content/uploads/2025/06/the-training-your-employees-actually-want-1-150x150.jpg
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Customer Contact Central