Template archive.php
Title Category: Agent Experience
ID 11709
Date October 6, 2025
Title The Case for Better New Hire Training
Url https://www.vistio.io/blog/the-case-for-better-new-hire-training/
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Summary Too many companies treat new hire training as an unavoidable cost center. In reality, it’s one of the biggest untapped opportunities for ROI in the entire employee lifecycle.
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Image Url https://www.vistio.io/wp-content/uploads/2025/10/the-case-for-better-new-hire-training-150x150.jpg
ID 11706
Date October 6, 2025
Title Why “Boring but Thorough” Doesn’t Work in Training
Url https://www.vistio.io/blog/why-boring-but-thorough-doesnt-work-in-training/
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Summary Trainers may disagree about the whether engagement during agent training is necessary to retain good agents. The truth is that engagement isn’t about entertaining people. It’s about activating them.
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Image Url https://www.vistio.io/wp-content/uploads/2025/10/why-boring-but-thorough-doesnt-work-in-training-150x150.jpg
ID 11703
Date October 6, 2025
Title Why New Hire Agents Leave Before They Even Begin
Url https://www.vistio.io/blog/why-new-hire-agents-leave-before-they-even-begin/
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Summary Most onboarding programs focus on the logistics of the job. But what those programs often miss is the single most powerful predictor of early retention: belonging.
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Image Url https://www.vistio.io/wp-content/uploads/2025/10/why-new-hire-agents-leave-before-they-even-begin-150x150.jpg
ID 11701
Date September 30, 2025
Title Why 1:1 Mentorship Beats Slide Decks
Url https://www.vistio.io/blog/why-11-mentorship-beats-slide-decks/
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Summary For decades, contact center training has leaned heavily on presentations, modules, and slide decks. But anyone who’s worked the floor knows that real learning happens shoulder-to-shoulder, not screen-to-screen.
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/a-business-person-holding-up-a-lantern-on-a-dark-path-leading-a-slightly-younger-business-person-do-150x150.jpeg
ID 11689
Date September 8, 2025
Title The Hidden Cost of “Click-Next” Training
Url https://www.vistio.io/blog/the-hidden-cost-of-click-next-training/
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Summary Click-through training looks cheap and easy. In reality, it’s one of the costliest mistakes companies make. On paper, the boxes are checked and everyone’s “certified.” But what did your agents actually learn?
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Image Url https://www.vistio.io/wp-content/uploads/2025/09/the-hidden-cost-of-click-next-training-150x150.jpg
ID 11680
Date August 20, 2025
Title The 70:20:10 Learning Model: Coaching at Scale in a Distributed Workforce
Url https://www.vistio.io/blog/the-702010-learning-model-coaching-at-scale-in-a-distributed-workforce/
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Summary In today’s distributed contact centers, coaches can’t rely just on passing conversations or call reviews. The challenge is how you keep social learning alive when your team is rarely in the same room.
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Image Url https://www.vistio.io/wp-content/uploads/2025/04/70-20-10-3-150x150.jpg
ID 11670
Date August 18, 2025
Title Contact Center Training is Moving From the Classroom to the Call Floor
Url https://www.vistio.io/blog/contact-center-training-is-moving-from-the-classroom-to-the-call-floor/
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Summary Traditional classroom training has long been the backbone of contact center onboarding and development. But new data shows that today’s workforce expects training to be built into their daily workflow, not something separate from it.
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Image Url https://www.vistio.io/wp-content/uploads/2025/08/contact-center-training-is-moving-from-the-classroom-to-the-call-floor-150x150.jpg
ID 11667
Date August 11, 2025
Title Why Classroom Training Isn’t Enough for Your Agents (and What to Do Instead)
Url https://www.vistio.io/blog/why-classroom-training-isnt-enough-for-your-agents-and-what-to-do-instead/
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Summary Many contact center trainers assume if the classroom training is solid, agents will be ready for anything. But But the reality is that’s not how people learn. And it’s not how skills stick.
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Image Url https://www.vistio.io/wp-content/uploads/2025/08/why-classroom-training-isnt-enough-for-your-agents-and-what-to-do-instead-150x150.jpg
ID 11679
Date August 1, 2025
Title The 70:20:10 Learning Model: Reducing Ramp Time without Sacrificing Quality
Url https://www.vistio.io/blog/the-702010-learning-model-reducing-ramp-time-without-sacrificing-quality/
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Summary Contact center leaders balance the need to get new hires on the floor quickly with the need to deliver excellent customer experiences. Move too slowly, and you risk losing productivity. Move too quickly, and you risk costly mistakes and frustrated customers.  
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Image Url https://www.vistio.io/wp-content/uploads/2025/04/70-20-10-2-150x150.jpg
ID 11648
Date July 21, 2025
Title Agent Training That Scales With You (and Actually Works)
Url https://www.vistio.io/blog/agent-training-that-scales-with-you-and-actually-works/
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Summary Many growing companies have an LMS in place, though many are starting to realize that an LMS alone isn’t enough to prepare employees. This is where AI training simulators can make a significant impact.
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Image Url https://www.vistio.io/wp-content/uploads/2025/07/agent-training-that-scales-with-you-and-actually-works-150x150.jpg
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Customer Contact Central