Template archive.php
Title Category: Hiring, Training & Retention
ID 2632
Date January 16, 2024
Title The “Servant Challenger” Mentality — Nate Brown
Url https://www.vistio.io/blog/the-servant-challenger-mentality-nate-brown/
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Summary A core concept that has recently been repeated by a variety of thought leaders recently jumped up from the page and hit me square in the kisser. It’s the idea of awakening the CHALLENGER mindset in the workplace.
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Image Url https://www.vistio.io/wp-content/uploads/2024/01/the-servant-challenger-mentality-nate-brown-150x150.jpg
ID 2626
Date January 16, 2024
Title Elevate Customer Service Leadership in 2024
Url https://www.vistio.io/blog/elevating-customer-service-leadership-in-2024-start-stop-and-keep-doing/
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Summary As we’ve entered 2024, let's analyze how starting, stopping, and keeping particular practices can reshape the customer service industry. It is a lens that we can use to understand how these principles are changing the customer service landscape.
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Image Url https://www.vistio.io/wp-content/uploads/2024/01/elevating-customer-service-leadership-in-2024-start-stop-and-keep-doing-150x150.jpg
ID 2667
Date January 8, 2024
Title Navigating Outsourcing: Onshore to Offshore Strategies
Url https://www.vistio.io/blog/geography-matters-navigating-onshore-nearshore-and-offshore-outsourcing-jeremy-hyde/
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Summary Choosing the right geographical location for outsourcing can be an important decision. What considerations should you consider when weighing Onshore vs. Nearshore vs. Offshore outsourcing locations?
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Image Url https://www.vistio.io/wp-content/uploads/2024/01/geography-matters-navigating-onshore-nearshore-and-offshore-outsourcing-jeremy-hyde-150x150.jpg
ID 2590
Date November 30, 2023
Title Unlocking In-House Expertise: A Guide to Talent Development
Url https://www.vistio.io/blog/unleashing-the-value-of-your-in-house-experts-a-strategic-approach-to-talent-development-lisa-guzman/
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Summary Your customer support representatives are the front lines, engaging with customers day in and day out. Leveraging this firsthand can be a game-changer for your organization.
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Image Url https://www.vistio.io/wp-content/uploads/2023/11/unleashing-the-value-of-your-in-house-experts-a-strategic-approach-to-talent-development-150x150.jpg
ID 2585
Date November 29, 2023
Title Building a “Best-Friend-at-Work” Culture
Url https://www.vistio.io/blog/the-business-case-for-a-best-friend-at-work-culture-sheri-kendall/
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Summary The research is in, and the results are positive. According to a A 2022 Gallup poll, best friends at work are good for business.
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Image Url https://www.vistio.io/wp-content/uploads/2023/11/the-business-case-for-a-best-friend-at-work-culture-sheri-kendall-150x150.jpg
ID 2512
Date September 11, 2023
Title How To Maximize BPO Partnerships in Staffing
Url https://www.vistio.io/blog/contact-center-staffing-bpo-outsourcing-partnerships-jeremy-hyde/
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Summary What are the advantages of collaborating with Business Process Outsourcing (BPO) partners in effectively managing contact center workforces?
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Image Url https://www.vistio.io/wp-content/uploads/2023/09/contact-center-staffing-bpo-outsourcing-partnerships-150x150.jpg
ID 2510
Date August 16, 2023
Title Contact Center Staffing: Virtual, Geo-Focused Strategies
Url https://www.vistio.io/blog/contact-center-staffing-virtual-geographical-focused-sourcing-strategies-jeremy-hyde/
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Summary In this post, we'll explore an aspect of many modern staffing strategies: virtual, geographical-focused sourcing.
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Image Url https://www.vistio.io/wp-content/uploads/2023/08/contact-center-staffing-virtual-geographical-focused-sourcing-strategies-150x150.jpg
ID 2507
Date August 8, 2023
Title Mastering Contact Center Staffing Processes
Url https://www.vistio.io/blog/contact-center-staffing-repeatable-process-and-timeline-jeremy-hyde/
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Summary You’ve probably heard the adage that contact center planning is about having the right people, in the right place, at the right time. Having a clear and repeatable process and timeline positions you to achieve that goal.
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Image Url https://www.vistio.io/wp-content/uploads/2023/08/contact-center-staffing-repeatable-process-and-timeline-150x150.jpg
ID 2504
Date July 31, 2023
Title Strategic Staffing for Contact Center Leaders
Url https://www.vistio.io/blog/staffing-strategy-for-contact-center-leaders-part-1-jeremy-hyde/
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Summary As contact center leaders, we understand the critical role our teams play in delivering exceptional customer experiences. And behind every high-performing team is a well-thought-out staffing strategy.
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Image Url https://www.vistio.io/wp-content/uploads/2023/07/strategic-staffing-150x150.jpg
ID 2445
Date July 26, 2023
Title Using Contact Center Experience for Promotion
Url https://www.vistio.io/blog/how-to-use-your-contact-center-experience-to-land-a-promotion-justin-robbins/
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Summary The question I most often receive is, “How will my contact center job help me get to where I want to go?”
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Image Url https://www.vistio.io/wp-content/uploads/2023/07/how-to-use-your-contact-center-experience-to-land-a-promotion-150x150.jpg
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Customer Contact Central