AI in Agent Training: Enhancing Skills and Efficiency
Integrating AI simulation into the training process brings a multitude of benefits for both new and seasoned agents.
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AI is Ready for Your Contact Center—But Maybe Not How You’d Expect
The rush to incorporate AI into customer-facing roles has led to some high-profile mishaps. These public instances can serve as a cautionary tale, highlighting the importance of a thoughtful and phased approach to AI integration.
Unlock the Psychology Behind Intentional Practice for Enhanced Learning
In addition to traditional classroom training, effective learning is essential for agents to grasp the concepts they learn while preparing to handle interactions with live customers.
