Back

How to Use Your Contact Center Experience to Land a Promotion – Justin Robbins

Read more

Register

The Perfect Blend: AI’s Technology And The Human Element In Modern CX Training — Stacy Sherman

AI doesn't just offer automation; it can elevate the entire agent learning and development process, making training more aligned with real-world scenarios, more adaptive to individual agent needs, and more proactive in offering timely support and feedback.

Read More

Contact Center Staffing – BPO (Outsourcing) Partnerships — Jeremy Hyde

In this post, we'll explore the advantages of collaborating with Business Process Outsourcing (BPO) partners in effectively managing contact center workforces."

Read More

The Power of Augmenting Humans with AI

Introducing ServiceSim, a cutting-edge tool that uses AI to augment humans’ abilities rather than replace them, leading to a safer, scalable, more user-friendly, and value-driven solution.

Read More
Customer Contact Central