The Internet is filled with legendary customer experience stories that begin with a customer service professional going the extra mile. What are these companies doing differently? Memorable customer experiences begin with a customer service vision.
A well-crafted customer journey map can show you where to invest your limited resources to create the greatest impact on customer experiences and business objectives. But if you’ve never created a customer journey map before, it’s hard to know what to include.
QA is an essential practice in any contact center — arguably that you cannot live without. While contact center managers are busy and overworked these are the true reasons why QA is so important.
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