The Impact that Community Has on the Greater CX Industry

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Throughout the greater CX industry, there are so many benefits to being involved in a community. Today Rob Connelly and Jakob Mattice, discuss the impact that communities have on the CX industry. The more connected agents are to the company reflects onto their experiences with the customer; so it’s important to build up a strong connection. We are better together in our ability to solve problems.

[ 5:23- 5:52 ]  Community presents us with an opportunity to help us learn from one another. It also gives us the opportunity to teach one another so that we all can grow and improve.

[ 12:51- 14:03 ]  Learning and growing is an important part of improving your business and a great way to do so in the CX industry is through CX Accelerator. CX Accelerator accelerates your learning of CX through professional help and a strong community that allows everyone to learn.

[ 15:47- 17:46 ]  When you are engaging with a community, the best way to do so is to be a part of that community. Do not think of it as just transactional and don’t just take. You need to be meaningfully engaged in your community without strings attached. Doing this makes people feel safer and strengthens the community.

[ 21:23- 22:22 ]  If you think about any CX problem that a company is facing, another company has likely faced the same problem as well. We can learn from each other’s experiences if there is a good, open community.

When we work in communities we are able to achieve more and have a greater reward. Invest yourself in communities and you will see a great improvement in how your call center functions. Remember to join our livestreams so that you can be apart of the live audience and get the full experience!

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