Unleashing the Value of Your In-House Experts: A Strategic Approach to Talent Development — Lisa Guzman

Read more

Revolutionize Outbound Sales Call Training with AI-Powered Solutions

By incorporating AI-powered training tools, salespeople can improve their communication skills, increase their ability to handle objections, and adapt their approach to meet the needs of each prospect.

Read More

Enhancing Contact Center Agent Onboarding with AI-Enabled Simulated Customer Training

Discover how AI-enabled simulated customer training can transform your contact center agent onboarding process by equipping new agents with essential communication and problem-solving skills..

Read More

Staffing Plan Fundamentals: Forecast Handle Time — Jeremy Hyde

When it comes to building staffing plans, the focus on average handle time isn’t about changing it, it’s about accurately forecasting it.

Read More
Customer Contact Central