It’s no secret that employee turnover is expensive—and rising. But what’s often overlooked is how simple the solution can be.

According to LinkedIn’s 2023 Workplace Learning Report, 94% of employees said they’d stay at a company longer if it invested in their development. And it’s not just theory. Built In found that 45% of employees are more likely to stay in their roles if they receive more training. Meanwhile, over 4 million U.S. workers quit their jobs in a single month in 2022—and 40% of workers across six countries say they’re planning to leave their current roles.

Retention isn’t just a hiring problem. It’s a growth problem.

Too many companies are focused on attracting new talent while doing little to keep the people they already have. And in fast-paced, high-turnover environments like contact centers, the impact is multiplied—because constant turnover means constant retraining, lost productivity, and mounting costs.

The best way to keep your people? Invest in them.

That’s where ServiceSim comes in. ServiceSim gives contact center agents real-time, realistic, scenario-based practice—so they’re not just learning once during onboarding, but continuously developing the skills that keep them engaged, confident, and invested in the work.

Ongoing training doesn’t have to mean more content. It can mean more context—delivered in the flow of work, personalized to each agent, and tied directly to the challenges they face every day.

Retention starts with development. And development starts with ServiceSim.

Want to Try ServiceSim free?
Visit the ServiceSim listing on Microsoft’s Azure Marketplace

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