Understand the most frequent topics customers are calling about and the questions they most often ask.
Vistio’s AgentHub ensures every call is handled exactly right, every time.
AgentHub’s live on-screen guidance puts the information agents need at their fingertips exactly when they need it, making it easy for any agent to confidently, quickly, and accurately resolve any customer inquiry.
With telemetry data from AgentHub, you get critical information about what’s happening in your contact center in real time rather than relying on random audits or quality control after the fact. AgentHub’s telemetry data can stand on its own or it can easily be integrated into your existing reporting engine. And since the Vistio team configures the reporting for you, you can spend your time analyzing and acting on reports instead of compiling them.
Get insight into the knowledge and abilities of each agent and how each agent is handling each call.
Identify top performers among your staff as well as those who need coaching or additional support.