Our agents love the guidance that Vistio provides and they consider it to be an invaluable lifeline on more difficult calls.
With Vistio, every call is handled exactly in accordance with our policies and legal requirements and with 100% authentication.
I love it. I feel lost when I don’t have it in front of me, it helps me take control of the call and verify all the customers info.
It helps structure my call, sometimes I get lost in where I was at, and it reminds me where I was at and it also reminds of new statements that I need to say.
Our agents can focus their energy on resolving customer issues rather than on searching through our knowledge base.
Agents are working in the front lines just as much as your sales team, so it’s important that they are being treated right. This starts with the leaders and the empowerment that the leaders give to their agents to do their job properly. Business will thrive when they put focus on their agents and their experience.
Any given contact center can take upwards of 1,000+ calls a day. Whether you're a part of a BPO, an auto dealer, or in telecommunications, how exactly can you retain a mighty workforce to handle that kind of workload?
Today we’re analyzing actual stories and case studies of the unintended consequences of performance management systems with our guest Dave Seaton.