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The latest from our blog

Stop Playing Whac-a-Mole with CX Pain Points — Dave Seaton

With limited resources, you’re forced to direct your activities toward changes that produce the biggest business outcomes. But without a view of the customer journey, you risk wasting those limited resources on the wrong opportunities.

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The Perfect Blend: AI’s Technology And The Human Element In Modern CX Training — Stacy Sherman

AI doesn't just offer automation; it can elevate the entire agent learning and development process, making training more aligned with real-world scenarios, more adaptive to individual agent needs, and more proactive in offering timely support and feedback.

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Contact Center Staffing – BPO (Outsourcing) Partnerships — Jeremy Hyde

In this post, we'll explore the advantages of collaborating with Business Process Outsourcing (BPO) partners in effectively managing contact center workforces."

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