The Contact Center of the Future
Do we really think Artificial Intelligence is going to take out the role of the contact center agent? It already has, but there is no way AI can replace agents completely.
Our agents love the guidance that Vistio provides and they consider it to be an invaluable lifeline on more difficult calls.
With Vistio, every call is handled exactly in accordance with our policies and legal requirements and with 100% authentication.
I love it. I feel lost when I don’t have it in front of me, it helps me take control of the call and verify all the customers info.
It helps structure my call, sometimes I get lost in where I was at, and it reminds me where I was at and it also reminds of new statements that I need to say.
Our agents can focus their energy on resolving customer issues rather than on searching through our knowledge base.
Do we really think Artificial Intelligence is going to take out the role of the contact center agent? It already has, but there is no way AI can replace agents completely.
Throughout social media, there is a lot of corporate speech that presents a fake perception of how a company runs. It’s easy to posts if you're a successful business, but how do you become one?
Although it may seem like agents don’t play a role in the omnichannel customer journey, they’re actually crucial to customer satisfaction. Here’s why.