| Template | archive.php |
| Title | Author: Jeff Vahrenwald |
| ID | 1998 |
| Date | May 15, 2023 |
| Title | The Best Qualities That Will Lead Your Agents to Contact Center Success |
| Url | https://www.vistio.io/blog/the-best-qualities-that-will-lead-your-agents-to-contact-center-success/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Any given contact center can take upwards of 1,000+ calls a day. Whether you're a part of a BPO, an auto dealer, or in telecommunications, how exactly can you retain a mighty workforce to handle that kind of workload? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/PodcastCovers-150x150.png |
| ID | 1993 |
| Date | May 8, 2023 |
| Title | The Agent Metrics Obsession That’s Killing Customer Experience |
| Url | https://www.vistio.io/blog/the-agent-metrics-obsession-thats-killing-customer-experience/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Today we’re analyzing actual stories and case studies of the unintended consequences of performance management systems with our guest Dave Seaton. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/PodcastCovers_Blog-1-150x150.png |
| ID | 1989 |
| Date | May 1, 2023 |
| Title | How to Maximize Your Investment in Contact Center Software |
| Url | https://www.vistio.io/blog/maximize-your-cx-software-investment/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | New technology often ends up sitting on the shelf, unused. Learn how to maximize your investment and get agents to adopt new tools. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/InvestinTech_Blog-Post-150x150.png |
| ID | 1987 |
| Date | May 1, 2023 |
| Title | The Impact of AI on CX Quality |
| Url | https://www.vistio.io/blog/the-impact-of-ai-on-cx-quality/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Continuing the topic of AI, today we are being joined by Doug Rabold to discuss how AI impacts the quality of our work and how can learn how to properly use AI. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/PodcastCovers_Blog-150x150.png |
| ID | 1975 |
| Date | April 25, 2023 |
| Title | Vistio Updates: Pilot Announcement of New AI Software |
| Url | https://www.vistio.io/blog/vistio-announces-pilot-of-new-software-using-openais-gpt/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Vistio is proud to announce the launch a pilot of new software with several of its key partners that integrates OpenAI’s GPT to revolutionize the way agents are trained and work in contact centers. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/04/MicrosoftTeams-image-150x150.png |
| ID | 1978 |
| Date | April 25, 2023 |
| Title | Why Differentiating Your Brand Starts with Your Agents |
| Url | https://www.vistio.io/blog/engaged-agents-differentiate-your-brand/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Differentiating your brand is crucial. And the best place to start is with the people who talk to your customers the most: your agents. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/04/ImprovingAgentX_Blog-Post-150x150.png |
| ID | 1972 |
| Date | April 24, 2023 |
| Title | Human Intelligence vs Artificial Intelligence in CX |
| Url | https://www.vistio.io/blog/human-intelligence-vs-artificial-intelligence-in-cx/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | We continue to explore AI and its impact on the CX community with Fred Stacey, specifically by viewing the relationship of human intelligence versus artificial intelligence. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/04/PodcastCovers_Blog-4-150x150.png |
| ID | 1970 |
| Date | April 17, 2023 |
| Title | The Impact of AI on Today’s Labor Realities in CX |
| Url | https://www.vistio.io/blog/the-impact-of-ai-on-todays-labor-realities-in-cx/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | As technology continues to advance, AI is being integrated into businesses everywhere. AI is seen as one of the most efficient ways to cut costs and increase efficiency, which are very important parts of CX. So how does Al impact CX? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/04/PodcastCovers_Blog-3-150x150.png |
| ID | 1966 |
| Date | April 10, 2023 |
| Title | Benefits and ROI When Investing in Agent-Focused Software |
| Url | https://www.vistio.io/blog/benefits-and-roi-when-investing-in-agent-focused-software/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Investing in and adopting agent-focused technology into your CX business can be a great way to improve your efficiency and benefit your company. Today we are joined by software expert, Adam Saad, to discuss the benefits of integrating agent-focused technology into CX. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/04/PodcastCovers_Blog-2-150x150.png |
| ID | 1962 |
| Date | April 3, 2023 |
| Title | The Impact that Community Has on the Greater CX Industry |
| Url | https://www.vistio.io/blog/the-impact-that-community-has-on-the-greater-cx-industry/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Throughout the greater CX industry, there are so many benefits to being involved in a community. Today Rob Connelly and Jakob Mattice, discuss the impact that communities have on the CX industry. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/04/PodcastCovers_Blog-150x150.png |
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