| Template | archive.php |
| Title | Category: Agent Experience |
| ID | 1802 |
| Date | January 10, 2023 |
| Title | 3 Things Your Agents Want from Contact Center Technology Today |
| Url | https://www.vistio.io/blog/3-things-agents-want-contact-center-technology/ |
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| Author | Jeff Vahrenwald |
| Summary | The technology agents use is crucial to their performance. But not all tools are created equal. Here are three things agents want from their tech right now. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/3-things-agents-want-contact-center-technology-150x150.jpg |
| ID | 1791 |
| Date | January 3, 2023 |
| Title | Real Questions and Answers with CX Agents |
| Url | https://www.vistio.io/blog/real-questions-and-answers-with-cx-agents/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Today we’re diving right in with two real life customer service calls we recently had in our personal lives as customers. Let’s talk about what makes a a helpful and seamless experience versus a frustrating experience. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/real-questions-and-answers-with-cx-agents-150x150.jpg |
| ID | 1788 |
| Date | December 20, 2022 |
| Title | What CX Agents Want and How to Give it to Them |
| Url | https://www.vistio.io/blog/what-cx-agents-want-and-how-to-give-it-to-them/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Back in front of the mic today to talk about agent satisfaction and how to effectively compensate and motivate our most important assets. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/what-cx-agents-want-and-how-to-give-it-to-them-150x150.jpg |
| ID | 1777 |
| Date | December 5, 2022 |
| Title | Overcoming the Challenges of Omnichannel for Agents |
| Url | https://www.vistio.io/blog/overcoming-the-challenges-of-omnichannel-for-agents/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Let’s welcome Fred Stacey back to the podcast! Today we’re discussing the unique challenges related to the global nature of CX in addition to the improvements we’re seeing. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/overcoming-the-challenges-of-omnichannel-for-agents-150x150.jpg |
| ID | 1754 |
| Date | November 14, 2022 |
| Title | Aligning CX Leadership |
| Url | https://www.vistio.io/blog/aligning-cx-leadership/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Delighted to introduce to the show Dave Seaton of Seaton CX. Dave’s consulting firm works with B2B companies to measure, manage and improve their customer experiences. He focuses on leadership, emotional intelligence and getting buy-in for CX. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/11/aligning-cx-leadership-150x150.jpg |
| ID | 1749 |
| Date | November 7, 2022 |
| Title | A New Metric For CX |
| Url | https://www.vistio.io/blog/a-new-metric-for-cx/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | In CX when issues aren’t resolved quickly it doesn’t just affect your customer experience—it affects your agents, your operating expenses, and your bottom line. Long term, think of the outcomes facing your business. What is the fate of your market share? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/11/a-new-metric-for-cx-150x150.jpg |
| ID | 1684 |
| Date | October 26, 2022 |
| Title | Wish You Could Measure Agent Satisfaction? Why This Will Be Your New Favorite Metric |
| Url | https://www.vistio.io/blog/measure-agent-satisfaction-with-this-new-metric/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | To reduce turnover, you need to know what matters to agents. The ASAT metric will give contact center leaders the insight needed to make smarter decisions. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/a-new-metric-for-cx-watkin-150x150.jpg |
| ID | 1668 |
| Date | October 18, 2022 |
| Title | EX is the New CX |
| Url | https://www.vistio.io/blog/ex-is-the-new-cx/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | What can we still do to enhance the work life of our employees? How can we engage with them and support them? And what is the ideal role of technology in supporting employee experience? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/ex-is-the-new-cx-150x150.jpg |
| ID | 1663 |
| Date | October 10, 2022 |
| Title | How CX Leaders Can Engage with Agents |
| Url | https://www.vistio.io/blog/how-cx-leaders-can-engage-with-agents/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Customer service tops the in-demand skills list. We need agents with these skills to take care of our customers. And, then we need to take care of our customer service agents in return, or they’ll leave. They will. They have other options in the employment market. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/how-cx-leaders-can-engage-with-agents-150x150.jpg |
| ID | 1615 |
| Date | October 3, 2022 |
| Title | Why Training Environment Matters: Setting Agents Up for Success with Realistic Training |
| Url | https://www.vistio.io/blog/set-agents-up-for-success-with-realistic-technology-training/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | The right training environment is critical for contact center agents. Switch to realistic technology training for successful agents and happier customers. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/get-fit-while-you-work-call-center-edition-150x150.jpg |
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