| Template | archive.php |
| Title | Category: Hiring, Training & Retention |
| ID | 1105 |
| Date | October 27, 2021 |
| Title | BPO with a Purpose: A Candid Conversation with Hui Wu-Curtis |
| Url | https://www.vistio.io/blog/bpo-with-a-purpose/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Hui Wu-Curtis shares her insights on the BPO industry, finding the correct talent, and the importance putting people first. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2021/10/Blog_Recorded-for-Quality-Assurance_Hui-Wu-Curtis-150x150.png |
| ID | 958 |
| Date | August 5, 2021 |
| Title | Agent Retention: 4 Mistakes You’re Making in the Work-From-Anywhere World |
| Url | https://www.vistio.io/blog/agent-retention-remote-world/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Agent retention has always been a difficult aspect of the contact center industry. Gain some insight into the mistakes you're making and how to combat them. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2021/08/blog_contact-center-attrition_WFA-150x150.png |
| ID | 953 |
| Date | July 27, 2021 |
| Title | Onboarding and Training in the Work-From-Anywhere World: 3 Key Steps to Achieving Excellence |
| Url | https://www.vistio.io/blog/onboarding-work-from-anywhere/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Key steps leaders need to take in order to onboard and train contact center agents effectively in the work-from-anywhere world. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2021/07/WFA_Onboarding-and-Training_Blog-150x150.png |
| ID | 909 |
| Date | July 20, 2021 |
| Title | Recruiting Smarter: Key Tips for Hiring Quality Agents in the Work-From-Anywhere World |
| Url | https://www.vistio.io/blog/hiring-work-from-anywhere-agents/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Practical key tips for recruiting and hiring quality contact center agents in the emerging work-from-anywhere environment. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2021/07/Recruiting_WFA_Blog-150x150.png |
| ID | 898 |
| Date | June 29, 2021 |
| Title | Expert Advice with Seasoned BPO Advisor and CX Specialist, Peter Ryan |
| Url | https://www.vistio.io/blog/interview-with-seasoned-cx-specialist/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Peter Ryan has advised CX outsourcers, contact center clients, national governments, and industry associations on everything from vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2021/06/Blog_Recorded-for-Quality-Assurance_Peter-Ryan-150x150.png |
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