| Template | archive.php |
| Title | Category: Hiring, Training & Retention |
| ID | 1827 |
| Date | February 13, 2023 |
| Title | CX from East to West |
| Url | https://www.vistio.io/blog/cx-from-east-to-west/ |
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| Author | Jeff Vahrenwald |
| Summary | Even with all the differences between the East and the West, it is possible the lessen the cultural disconnect. Remember, improvement over perfection. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/02/PodcastCovers_Blog-2-150x150.png |
| ID | 1814 |
| Date | January 26, 2023 |
| Title | The Agent’s Role in the Omnichannel Customer Journey (And How to Support It) |
| Url | https://www.vistio.io/blog/agent-role-omnichannel-customer-journey/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Although it may seem like agents don’t play a role in the omnichannel customer journey, they’re actually crucial to customer satisfaction. Here’s why. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/AgentsOmnichannel_Blog-Post-150x150.png |
| ID | 1811 |
| Date | January 23, 2023 |
| Title | Buy-In from Agents Builds Buy-In from Executives |
| Url | https://www.vistio.io/blog/buy-in-from-agents-builds-buy-inifrom-executives/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Getting buy-ins is everything in CX leadership, so it follows that it would also be the #1 problem that CX leaders struggle with. Today, with the help of Dave Seaton, we will be explaining how to build buy-in and how to appeal to your stakeholders. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/PodcastCovers_Blog-3-150x150.png |
| ID | 1788 |
| Date | December 20, 2022 |
| Title | What CX Agents Want and How to Give it to Them |
| Url | https://www.vistio.io/blog/what-cx-agents-want-and-how-to-give-it-to-them/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Back in front of the mic today to talk about agent satisfaction and how to effectively compensate and motivate our most important assets. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/PodcastCovers_Blog-1-150x150.png |
| ID | 1781 |
| Date | December 12, 2022 |
| Title | Screening for and Staffing the Soft Skills that Build Brand Loyalty |
| Url | https://www.vistio.io/blog/screening-for-and-staffing-the-soft-skills-that-build-brand-loyalty/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Jakob Mattice sits down with Kory Kostecka from RemX to discuss his insights into the ways we are staffing our call centers and how we can improve our hiring. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/PodcastCovers_Blog-150x150.png |
| ID | 1681 |
| Date | October 24, 2022 |
| Title | Mistakes to Avoid in CX Training |
| Url | https://www.vistio.io/blog/mistakes-to-avoid-in-cx-training/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | In CX when issues aren’t resolved quickly it doesn’t just affect your customer experience—it affects your agents, your operating expenses, and your bottom line. Long term, think of the outcomes facing your business. What is the fate of your market share? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/PodcastCovers_Blog_SheriKendall-150x150.png |
| ID | 1598 |
| Date | September 19, 2022 |
| Title | Competitive Job Offers and Agent Retention |
| Url | https://www.vistio.io/blog/competitive-job-offers-and-agent-retention/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | The shift in labor dynamics that we’ve seen over the last two years has given call center agents the advantage of being able to work from home, take new jobs without having to relocate and elect better opportunities as they come along. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/09/PodcastCovers_Blog-150x150.png |
| ID | 1568 |
| Date | August 31, 2022 |
| Title | These Common Contact Center Mistakes Are Costing You Agents—and Customers |
| Url | https://www.vistio.io/blog/common-contact-center-agent-mistakes/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | When your agents don’t have the training, tools, or support they need to do their job well, they become frustrated—and so do your customers. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/08/contact-center-mistakes-150x150.png |
| ID | 1523 |
| Date | August 8, 2022 |
| Title | CX Training at its Best: Integrative, Cost Effective and Psychologically Fortifying |
| Url | https://www.vistio.io/blog/cx-training-at-its-best/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Our call center agents act as our brand ambassadors, talking to and taking care of our customers all day long. We need to provide them with effective training to set them up for success. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/08/Blog_Recorded-for-Quality-Assurance_Sheri-Kendall-150x150.png |
| ID | 1336 |
| Date | March 15, 2022 |
| Title | Workforce Optimization and GigCX: An In-depth Interview with CX Subject Matter Expert, Terry Rybolt |
| Url | https://www.vistio.io/blog/workforce-optimization-gig-cx/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Terry Rybolt gives expert insight into the impact of agent attrition on an entire organization, the transformation of moving agents to a WFH environment, and the benefits of GigCX. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/03/Blog_Recorded-for-Quality-Assurance_Terry-Rybolt-150x150.png |
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