| Template | archive.php |
| Title | Category: Hiring, Training & Retention |
| ID | 2441 |
| Date | June 30, 2023 |
| Title | The Five Pillars of Agent Impact Strategies |
| Url | https://www.vistio.io/blog/the-five-tenets-of-an-agent-impact-strategy/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | What keeps many leaders up at night, prevents organizations from achieving their customer experience goals, and paves the way for the belief that AI is better suited for this work. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/06/the-five-tenets-of-an-agent-impact-strategy-150x150.jpg |
| ID | 2077 |
| Date | June 20, 2023 |
| Title | How to be “People Fertilizer” as a Contact Center Leader |
| Url | https://www.vistio.io/blog/how-to-be-people-fertilizer-as-a-contact-center-leader/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Lisa Guzman is here to help elucidate what exactly it takes to be the "people fertilizer" in your contact center, and why you need to start doing it today! |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/06/how-to-be-people-fertilizer-as-a-contact-center-leader-150x150.jpg |
| ID | 3128 |
| Date | June 2, 2023 |
| Title | Addressing The Causes of a Bad Agent Experience |
| Url | https://www.vistio.io/blog/addressing-the-causes-of-a-bad-agent-experience/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Agent satisfaction is often a challenging puzzle to solve, largely because the experience of our agents is overlooked, leaving our agents overwhelmed and our customers unhappy. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/06/addressing-the-causes-of-a-bad-agent-experience-150x150.jpg |
| ID | 1956 |
| Date | March 27, 2023 |
| Title | Compassionate Boundaries in Connecting Employees to the Resources They Need |
| Url | https://www.vistio.io/blog/compassionate-boundaries-in-connecting-employees-to-the-resources-they-need/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Today we welcome back Jeremy Hyde Director of Customer Service for Sun Country Airlines to discuss how to appropriately help employees who are facing crisis in their personal life. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/03/compassionate-boundaries-in-connecting-employees-to-the-resources-they-need-150x150.jpg |
| ID | 1895 |
| Date | March 6, 2023 |
| Title | The Job No One Wants |
| Url | https://www.vistio.io/blog/the-job-no-one-wants/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | If the agent is even remotely the kind of human who takes another person’s frustration and anger personally, the agent is going to be on the receiving end of a lot of negativity. |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2023/03/the-job-no-one-wants-150x150.jpg |
| ID | 1890 |
| Date | February 27, 2023 |
| Title | Designing CX Training to Drive Optimal Business Outcomes |
| Url | https://www.vistio.io/blog/designing-cx-training-to-drive-optimal-business-outcomes/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Sheri Kendall is an expert in CX training analytics and is here to help us connect CX training analytics to our business outcomes. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/02/designing-cx-training-to-drive-optimal-business-outcomes-150x150.jpg |
| ID | 1887 |
| Date | February 21, 2023 |
| Title | From Stay Interviews to Burnout Prevention: How Your Contact Center Can Invest in Agent Retention |
| Url | https://www.vistio.io/blog/invest-in-contact-center-agent-retention/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | When you find agents who are knowledgeable, empathetic, and great at their job overall, you want to keep them. Here are the top ways to ensure they stay. |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2023/02/invest-in-contact-center-agent-retention-150x150.jpg |
| ID | 1884 |
| Date | February 20, 2023 |
| Title | CX Agents: Give Yourself Some Love! |
| Url | https://www.vistio.io/blog/cx-agents-give-yourself-some-love/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Contact centers sometimes take a lot of heat for issues with the functioning of their call centers that end up actually being business issues disguised as call center issues. Suzi Earhart of McorpCX is all about solving problems, giving love, life-long learning and helping others reach their full potential, so she’s here to help us show agents some love today! |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/02/cx-agents-give-yourself-some-love-150x150.jpg |
| ID | 1827 |
| Date | February 13, 2023 |
| Title | CX from East to West |
| Url | https://www.vistio.io/blog/cx-from-east-to-west/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Even with all the differences between the East and the West, it is possible the lessen the cultural disconnect. Remember, improvement over perfection. |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2023/02/cx-from-east-to-west-150x150.jpg |
| ID | 1814 |
| Date | January 26, 2023 |
| Title | The Agent’s Role in the Omnichannel Customer Journey (And How to Support It) |
| Url | https://www.vistio.io/blog/agent-role-omnichannel-customer-journey/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Although it may seem like agents don’t play a role in the omnichannel customer journey, they’re actually crucial to customer satisfaction. Here’s why. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/agent-role-omnichannel-customer-journey-150x150.jpg |
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