| Template | archive.php |
| Title | Author: Jeff Vahrenwald |
| ID | 1814 |
| Date | January 26, 2023 |
| Title | The Agent’s Role in the Omnichannel Customer Journey (And How to Support It) |
| Url | https://www.vistio.io/blog/agent-role-omnichannel-customer-journey/ |
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| Author | Jeff Vahrenwald |
| Summary | Although it may seem like agents don’t play a role in the omnichannel customer journey, they’re actually crucial to customer satisfaction. Here’s why. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/agent-role-omnichannel-customer-journey-150x150.jpg |
| ID | 1811 |
| Date | January 23, 2023 |
| Title | Buy-In from Agents Builds Buy-In from Executives |
| Url | https://www.vistio.io/blog/buy-in-from-agents-builds-buy-inifrom-executives/ |
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| Author | Jeff Vahrenwald |
| Summary | Getting buy-ins is everything in CX leadership, so it follows that it would also be the #1 problem that CX leaders struggle with. Today, with the help of Dave Seaton, we will be explaining how to build buy-in and how to appeal to your stakeholders. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/buy-in-from-agents-builds-buy-inifrom-executives-150x150.jpg |
| ID | 1805 |
| Date | January 16, 2023 |
| Title | Values and Value in CX |
| Url | https://www.vistio.io/blog/values-and-value-in-cx/ |
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| Author | Jeff Vahrenwald |
| Summary | Today we are talking about the growing expectation from that market that our companies are bringing value to the world. There is a demand for ethical businesses that make the world a better place. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/values-and-value-in-cx-150x150.jpg |
| ID | 1802 |
| Date | January 10, 2023 |
| Title | 3 Things Your Agents Want from Contact Center Technology Today |
| Url | https://www.vistio.io/blog/3-things-agents-want-contact-center-technology/ |
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| Author | Jeff Vahrenwald |
| Summary | The technology agents use is crucial to their performance. But not all tools are created equal. Here are three things agents want from their tech right now. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/3-things-agents-want-contact-center-technology-150x150.jpg |
| ID | 1796 |
| Date | January 9, 2023 |
| Title | Lessons from the Southwest Airlines CX Disaster |
| Url | https://www.vistio.io/blog/lessons-from-the-southwest-airlines-cx-disaster/ |
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| Author | Jeff Vahrenwald |
| Summary | We just witnessed the Southwest Airlines holiday meltdown of 2022. Now, with the help of Brannon Stacy, Global Business Development Manager at Fusion, let’s take a closer look at what Southwest did right. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/lessons-from-the-southwest-airlines-cx-disaster-150x150.jpg |
| ID | 1791 |
| Date | January 3, 2023 |
| Title | Real Questions and Answers with CX Agents |
| Url | https://www.vistio.io/blog/real-questions-and-answers-with-cx-agents/ |
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| Author | Jeff Vahrenwald |
| Summary | Today we’re diving right in with two real life customer service calls we recently had in our personal lives as customers. Let’s talk about what makes a a helpful and seamless experience versus a frustrating experience. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/real-questions-and-answers-with-cx-agents-150x150.jpg |
| ID | 1788 |
| Date | December 20, 2022 |
| Title | What CX Agents Want and How to Give it to Them |
| Url | https://www.vistio.io/blog/what-cx-agents-want-and-how-to-give-it-to-them/ |
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| Author | Jeff Vahrenwald |
| Summary | Back in front of the mic today to talk about agent satisfaction and how to effectively compensate and motivate our most important assets. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/what-cx-agents-want-and-how-to-give-it-to-them-150x150.jpg |
| ID | 1784 |
| Date | December 19, 2022 |
| Title | Isn’t This What My CRM Is For? Why Agents Need Workflow Management Software |
| Url | https://www.vistio.io/blog/workflow-management-software-better-than-crm/ |
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| Author | Jeff Vahrenwald |
| Summary | Not seeing results with your CRM? Workflow tools are the missing piece that empower agents to provide top-notch customer service without complication. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/workflow-management-software-better-than-crm-150x150.jpg |
| ID | 1781 |
| Date | December 12, 2022 |
| Title | Screening for and Staffing the Soft Skills that Build Brand Loyalty |
| Url | https://www.vistio.io/blog/screening-for-and-staffing-the-soft-skills-that-build-brand-loyalty/ |
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| Author | Jeff Vahrenwald |
| Summary | Jakob Mattice sits down with Kory Kostecka from RemX to discuss his insights into the ways we are staffing our call centers and how we can improve our hiring. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/screening-for-and-staffing-the-soft-skills-that-build-brand-loyalty-150x150.jpg |
| ID | 1777 |
| Date | December 5, 2022 |
| Title | Overcoming the Challenges of Omnichannel for Agents |
| Url | https://www.vistio.io/blog/overcoming-the-challenges-of-omnichannel-for-agents/ |
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| Author | Jeff Vahrenwald |
| Summary | Let’s welcome Fred Stacey back to the podcast! Today we’re discussing the unique challenges related to the global nature of CX in addition to the improvements we’re seeing. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/overcoming-the-challenges-of-omnichannel-for-agents-150x150.jpg |
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