| Template | archive.php |
| Title | Category: Agent Experience |
| ID | 805 |
| Date | April 26, 2021 |
| Title | From Agent to Executive: Unique Insights into all aspects of the contact center with Tom Benton |
| Url | https://www.vistio.io/blog/from-agent-to-executive/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Tom shares his unique insights into the main pain points from the perspective of the contact center agent, manager, and risk management professional and the failsafe solutions to these pain points. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2021/04/Blog_Recorded-for-Quality-Assurance_Tom-Benton-1-150x150.png |
| ID | 367 |
| Date | December 23, 2020 |
| Title | Cure The Cause of a Bad Agent Experience (Not Just the Symptoms) |
| Url | https://www.vistio.io/blog/bad-agent-experience/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | If agents have access to all the answers they need, accurate and consistent customer service should follow, right? Well, no. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2021/12/messy-desk-150x150.jpg |
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