| Template | archive.php |
| Title | Author: Jeff Vahrenwald |
| ID | 1784 |
| Date | December 19, 2022 |
| Title | Isn’t This What My CRM Is For? Why Agents Need Workflow Management Software |
| Url | https://www.vistio.io/blog/workflow-management-software-better-than-crm/ |
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| Author | Jeff Vahrenwald |
| Summary | Not seeing results with your CRM? Workflow tools are the missing piece that empower agents to provide top-notch customer service without complication. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/WorkflowManagmentBlog_Blog-Post-150x150.png |
| ID | 1781 |
| Date | December 12, 2022 |
| Title | Screening for and Staffing the Soft Skills that Build Brand Loyalty |
| Url | https://www.vistio.io/blog/screening-for-and-staffing-the-soft-skills-that-build-brand-loyalty/ |
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| Author | Jeff Vahrenwald |
| Summary | Jakob Mattice sits down with Kory Kostecka from RemX to discuss his insights into the ways we are staffing our call centers and how we can improve our hiring. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/PodcastCovers_Blog-150x150.png |
| ID | 1777 |
| Date | December 5, 2022 |
| Title | Overcoming the Challenges of Omnichannel for Agents |
| Url | https://www.vistio.io/blog/overcoming-the-challenges-of-omnichannel-for-agents/ |
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| Author | Jeff Vahrenwald |
| Summary | Let’s welcome Fred Stacey back to the podcast! Today we’re discussing the unique challenges related to the global nature of CX in addition to the improvements we’re seeing. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/PodcastCovers_FredStacey34_Blog-150x150.png |
| ID | 1765 |
| Date | November 21, 2022 |
| Title | Appropriate Expectations of Agent Empathy |
| Url | https://www.vistio.io/blog/appropriate-expectations-of-agent-empathy/ |
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| Author | Jeff Vahrenwald |
| Summary | Leslie O’Flahavan has a refreshing take on the way we empathize with customers. She’s passionate about shifting the burdens off of CX agents so they can focus on connecting with the customers. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/11/PodcastCovers_Blog-1-150x150.png |
| ID | 1754 |
| Date | November 14, 2022 |
| Title | Aligning CX Leadership |
| Url | https://www.vistio.io/blog/aligning-cx-leadership/ |
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| Author | Jeff Vahrenwald |
| Summary | Delighted to introduce to the show Dave Seaton of Seaton CX. Dave’s consulting firm works with B2B companies to measure, manage and improve their customer experiences. He focuses on leadership, emotional intelligence and getting buy-in for CX. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/11/PodcastCovers_Blog-150x150.png |
| ID | 1749 |
| Date | November 7, 2022 |
| Title | A New Metric For CX |
| Url | https://www.vistio.io/blog/a-new-metric-for-cx/ |
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| Author | Jeff Vahrenwald |
| Summary | In CX when issues aren’t resolved quickly it doesn’t just affect your customer experience—it affects your agents, your operating expenses, and your bottom line. Long term, think of the outcomes facing your business. What is the fate of your market share? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/11/PodcastCovers_JakobMattice_Blog-150x150.png |
| ID | 1741 |
| Date | November 4, 2022 |
| Title | The Way Contact Centers Buy Software Is Broken. Here’s How to Fix It. |
| Url | https://www.vistio.io/blog/fixing-broken-contact-center-software-buying-processes/ |
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| Author | Jeff Vahrenwald |
| Summary | When buying software, contact centers often look for a quick fix. But there's a better way. Here's how you can buy software that delivers real results. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/11/broken-monitor-150x150.jpg |
| ID | 1684 |
| Date | October 26, 2022 |
| Title | Wish You Could Measure Agent Satisfaction? Why This Will Be Your New Favorite Metric |
| Url | https://www.vistio.io/blog/measure-agent-satisfaction-with-this-new-metric/ |
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| Author | Jeff Vahrenwald |
| Summary | To reduce turnover, you need to know what matters to agents. The ASAT metric will give contact center leaders the insight needed to make smarter decisions. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/PodcastCovers_JeremyWatkinICMI_Blog-150x150.png |
| ID | 1681 |
| Date | October 24, 2022 |
| Title | Mistakes to Avoid in CX Training |
| Url | https://www.vistio.io/blog/mistakes-to-avoid-in-cx-training/ |
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| Author | Jeff Vahrenwald |
| Summary | In CX when issues aren’t resolved quickly it doesn’t just affect your customer experience—it affects your agents, your operating expenses, and your bottom line. Long term, think of the outcomes facing your business. What is the fate of your market share? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/PodcastCovers_Blog_SheriKendall-150x150.png |
| ID | 1668 |
| Date | October 18, 2022 |
| Title | EX is the New CX |
| Url | https://www.vistio.io/blog/ex-is-the-new-cx/ |
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| Author | Jeff Vahrenwald |
| Summary | What can we still do to enhance the work life of our employees? How can we engage with them and support them? And what is the ideal role of technology in supporting employee experience? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/PodcastCovers_Blog-1-150x150.png |
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